Hyatt Ziva Puerto Vallarta

An unbeatable deal for the price range. Fancy food, fancy landscape, just fancy everything! No surprise costs - the only additional expenses would be lobster, tomahawk steak, spa, and excursions. Menu items included veal osso buco, rib eye steaks, lots of shrimp options... No cafeteria feel anywhere not even in the buffet. Fine dining, really! Swimming pools, Jacuzzis, the beach - all on point. Free room service 24/7!

Amazing place!! I've been to PV once before and stayed at a different hotel, this time around we decided to try Hyatt Ziva. Did not disappoint us. I dont know how all these bad reviews are getting their POVS from but for us couple that stayed 4 nights it was the BEST. Alonso and Rodrigo (both Bellman) are the nicest person ever. Fernando (Poolside drinks server), the guy server at melanzane which I forgot the name☹️ were the best and made our stay the best! Jocelyn and Alexa, the 2 ladies that were incharge of the activities are super duper nice! Food are 9/10 minus 1 point cause some restaurants are close on some days. 😌 I love the room service 24/7 that they have and their coffee shop too. We will for sure come back and stay here.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say "NO"

We recently stayed at this resort and what could have been a stressful vacation due to an unforeseen situation turned into an experience that reminded us why we love this resort so much. The hotel staff immediately followed all safety protocols and reassured every guest with calm professionalism. Even with everything going on, guests including us continued to enjoy the resort safely and comfortably. I'd like to give special thanks to several incredible team members whose kindness and professionalism made our stay unforgettable: Marcos, Alejandra, Yaneli and Osadis from the buffet restaurant, who treated us with the utmost respect and made every meal warm and welcoming. Rosa from the SPA, for her exceptional service and attentiveness. Betty, Lizbeth, Patricia and Ismael at the lobby who were always courteous, helpful, and friendly. Soco from hotel services, who made us feel taken care of with clean towels and a extremely clean room for 8 nights! Hyatt Ziva PV continues to exceed our expectations in both hospitality and genuine care, We felt safe, valued, and truly appreciated as guests. WE WILL BE BACK VERY SOON!

The Ziva staff were wonderful especially under very stressful conditions. They were very courteous and cheerful and always greeted us with a smile. The grounds are immaculate and the pools are well maintained. Unfortunately, we feel the hotel does need to address several deficiencies, in particular with the toilet facilities around the pools. We found significant flooding on the floor under urinals and one toilet had a missing toilet seat.