VH - Gran Ventana Beach Resort

AFTER paying for a room for 2 in full. On trip.com they would not let me enter with my USA passport and my Dominican wife. They had the nerve to extort 50 dollars a night extra out of my stay so was over 200 dollars more for a 467.00 dollar 4 night stay, I tried to straighten it out with them they were adamant about the policy i had even called trip.com they aid they get back to them and it should be removed after waiting an hour with no response from front desk I paid it, people from Canada were staying there for 900 a week with air fare and nice room. They told me I was getting a great price I got a free draft beer while waiting, I never go there they are scammers and the room clearly stated was for 2 without any restrictions. I was not entering with a ********** etc was my wife they have a lot of nerve after I booked I hard they pulled the same move on clients. I even called to verify if it was okay to arrive with my Dominican wife and I with USA passport they said was no problem at all we liked the resort but for 200 dollars more would never go there again. The food was good the drinks were draft Presidente which was ice cold so not bad. The rum was good you had to ask for Anejo they give it to you no problem, The other liquor was he cheapest crap you could buy classico very LOW QUALITY for sure. Also the shows were horrible except one night was okay one nigh they could not even have a show for technical I would highly not recommend this place for there deceiving actions. They said there were going to clarify things look into problem THEY DID NOTHING except take the extra money. Would never go there threre again with an an apoligee from management Thebeach is okay. I live in Sosua we have gorgeous beach I am a Dominican resident they should be ashamed of treating us the way they did. The maid service was very good i tip heavily because i know resorts pay staff. Normally I not a fan of all-inclusive couple days is ok that's it we like going out in campo country Playa Grande way etc much better, Shame on the resort for extort me for my stay I am more than a visitor to this country coming here 43 years now and have gorgeous in Sosua

I just finished my stay at the Gran Ventana Resort, and while there were some nice things, overall I had a very poor experience and they run a scam operation, use caution when booking this resort. Immediately upon my arrival I attempted to check in and was told that my fiancé was not allowed to stay in the resort with my booking. She is from the Dominican Republic and according to Gran Ventana my booking was for foreigners only. They proceeded to charge me 40% more than my original booking, only because I was with my fiancé who is Dominican. I was planning on meeting with a wedding coordinator and exploring my options about having a wedding at this location in the near future, however any chance of this was immediately erased when they scammed me. No where in the booking was this ever explained and I advise using extreme caution when both booking on Trip.com and booking at the Gran Ventana Resort. I would love for a representative or a manger to reach out to me.

Friendly and attentive staff, the buffet food was decent, resort was conveniently sized so that everything is a short distance away, good beach with clear waters in the morning during low tide. Room was okay but lacked sufficient outlets, overhead fan was excessively noisy on the first night and sheets were scratchy. Requested a king sized bed on the third floor but was told that only availability was in the first floor.

The hotel is overrated. The food was not as good as our previous visit two years ago. Coffee is not good either. The infrastructure was good, but the service was just ok. The most unpleasant thing is their discrimination if you are Dominican and you use this page to book a stay. They charged us US$50 per person per night over the price listed here. If you are a foreign customer is ok to pay what Trip says would be the rate. It's unbelievable!

Everything about our stay there was excellent. The only thing that would have made it perfect is if coffee was available maybe an hour earlier. Or maybe coffee available in our rooms to tide us over until they were ready to serve it. I was very impressed with how they had multiple daily entertainment for everyone in the family. The location is perfect if you are looking to go on excursions....we did 5 days worth of excursions and had the most amazing time. I highly recommend the VIP package at Ocean World !!! I really don't know how I'm going to top this vacation !!!