Banyan Tree Puebla Reviews
Banyan Tree Puebla
C. 10 Nte. 1402, Barrio del Alto, Puebla, Puebla State, 72000, MexicoSee Hotel Details
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Reviews from Real Guests
9.1/10
Great
106 reviews
Verified reviewsLocation9.1
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(106)
Positive reviews(6)
Reviews with photos/video(1)
Busco
Urban Room King
Date of stay: Dec 2024
Solo traveller
10 reviews
Amazing
Posted on Jan 24, 2025
Great hotel, very slightly out of the way but great value and customer service.
Response from Property: Dear Mr. Busco,Thank you for your kind words! We're glad to hear you enjoyed your stay and found great value in it. We really appreciate you highlighting our customer service. We hope to welcome you back soon!Cordially,Manuel LealGeneral Manager
Guest User
Urban Room King
Date of stay: May 2023
Solo traveller
21 reviews
Outstanding
Posted on Jun 29, 2023
Although the hotel is a bit far from the city center, about ten minutes' walk, the hotel environment is very comfortable, the rooms are large, and there is a swimming pool on the roof with a view of the volcano and church. The hotel was formerly a Rosewood Hotel, and Mr. ALfredo is at the front desk. Enthusiastic and proactive in helping me solve my itinerary problems, saving a lot of time and making my itinerary smooth.
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Response from Property: Dear guest, Thank you for your kind review! We are glad to hear that you found our hotel's atmosphere comfortable and enjoyed our spacious rooms and rooftop pool with its stunning views. We are also pleased to hear that our staff was helpful in assisting you with your itinerary, saving you time and making your trip more enjoyable. We hope to have the opportunity to host you again in the future in our Sanctuary for the Senses. Best regards,Manuel Leal Managing Director.
Guest User
Urban Room King
Date of stay: Jul 2023
Booked for others
4 reviews
Outstanding
Posted on Oct 19, 2023
Great location, comfortable rooms
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your positive feedback! We are thrilled to hear that you enjoyed our prime location and comfortable rooms. We strive to provide our guests with an exceptional experience and we are glad to know that we succeeded in meeting your expectations. We hope to welcome you back soon!Cordially,Manuel Leal,Managing Director
Guest User
Urban Room Two Double
Date of stay: Nov 2025
Family
17 reviews
Outstanding
Posted on Jan 4, 2026
Отличный отель. Хорошая шумоизоляция. Отличное питание. Нам повысили категорию номера.
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Response from Property: Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay, appreciated the excellent soundproofing, and enjoyed our dining options. We are also pleased that we could offer you an upgraded room to enhance your experience.Your kind words mean a lot to our team, and we look forward to welcoming you back on your next visit.Warm regards,Manuel Leal General Manager
Guest User
Urban Junior Suite Two Double
Date of stay: May 2024
Business traveller
17 reviews
Outstanding
Posted on Aug 11, 2024
Excelente servicio y excelentes instalaciones. El personal es excelente
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Response from Property: Muchas gracias por sus amables palabras.Nos alegra saber que encontró el servicio y las instalaciones a la altura de sus expectativas. Es un verdadero placer para nosotros recibir comentarios positivos sobre nuestro equipo y nuestras instalaciones.Agradecemos su reconocimiento y esperamos tener el honor de recibirle nuevamente en el futuro en Banyan Tree Puebla.Saludos cordiales,