Cappuccini Resort

I usually spend a lot of time looking at reviews and doing my research before booking accommodation, however this time I didn’t have the chance to do so as we had a mixup with our original booking at another place, and it was salone del mobile week and everything was fully booked. We arrive to this hotel, which is in a lovely area with beautiful surroundings. It is an old monastery and the interior is kind of made to fit the building, which is a plus. The rooms are fine, nothing special. And if this was the experience we would have simply said to ourselves we had an ok stay. Sadly that was not the case. Firstly the hotel has breakfast from 9-11. I have never in my life experienced a 4 star hotel where they don’t offer breakfast for people who have to go to work or start earlier than 9. The breakfast itself is a normal, typical Italian breakfast with cakes and coffee. Then the worst part of the experience, which actually made me feel bad for others who might come after me, not knowing what they are in for. And therefore I found it important to write this review. The prices for dinner and lunch at this place is absolutely disgusting. If this was a Michelin star restaurant, I would understand. But €40 euro for a simple Tuna salad, which by the way was awful. For dinner we had tiny plates of pasta, which was not very good, and the tiramisu is the worst I’ve ever had in my life. I live in Italy and I have to say most Italian restaurants and hotels are overall very good, and Italians take great pride in their hospitality industry. But this place is an absolute disgrace. The fact that they justify their insane prices and on top of that have a horrible attitude and zero sense of what actually descent customer service means makes it even worse. I shocked, and I will never make the mistake of not reading the reviews again. I sincerely hope the owners read this review and take it seriously, because you cannot treat your customers like this.

Such a beautiful hotel, it was an old monastery, they have kept the simplicity but the rooms are spacious, cosy and stylish. The staff were very helpful, Marco Pellizzari - general manager - was great at explaining all the food and wine, the food was almost Michelin star, especially the cod with chickpeas and franciacorta froth - you must try this. The spa looked great, but we didn't have time to indulge in this as it was a business trip. This place would be ideal for guests to stay in after a wedding. So close to the Bergamo airport and near to lots of vineyards and restaurants. I will definitely book to stay here again!