A colleague and I travelled to Santiago for a conference in the first week of July, 2023. The location of the hotel was fantastic. Very close to the metro, restaurants, shops, cafés, attractions etc. Our room was very nice. It was spacious with two double beds, a big wardrobe with space for hanging clothes and shelves for the both of us. The shower was very powerful and hot! Every day our room was cleaned and our pyjamas folded neatly on the bed. Towels were changed when we requested and extra towels provided when needed. In the evening, one of the team came to the room and gave us chocolates! There was a small kitchenette in the room and a fridge if needed. The breakfast was great - coffee, tea, cereal, juice, eggs, bread, ham, cheese, pastries and beautiful fresh fruit and yogurt. The staff at the hotel were very friendly and kind. They offered us advice and recommendatiins when we asked. My colleague had forgotten an adapter (we are from Ireland so needed one for our electronics) and they provided her with one to use for the week. The booked our taxi to the airport and provided an early breakfast also. We brought colleagues to the restaurant & they provided a 10% to all of us - not only the residents of the hotel. The manager provided us with a lovely bottle of camenere and chilean chocolate which was a lovely surprise at the end of our trip. We had a lovely experience in the hotel during our time there. There was a lovely atmosphere from every single staff member. Thank you all very much. If we ever return to Santiago, we will be back! Muchísimas gracias a todos.