Hilton Chicago/Northbrook Reviews

Response from Property: Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We appreciate your comments and will take them into consideration as we work to improve our facilities, especially for families. Your input helps us do better.

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon!

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon! 

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon! 

Response from Property: Thank you for your fantastic review! We're thrilled to hear you enjoyed every aspect of your stay — from our amenities to the service. We hope to welcome you back again soon!

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon! 

Response from Property: Thank you for your wonderful review and for taking the time to share your experience! We’re thrilled to hear that you enjoyed the spacious rooms, front desk service, and breakfast. We also appreciate your feedback about the hotel’s age and location, which helps us continue to improve our guest experience.It’s always a pleasure to welcome guests like you, and we look forward to your next stay with us.

Response from Property: Thank you for taking the time to share your feedback. We are deeply sorry to hear about the multiple issues you experienced during your stay. What you described falls far short of the standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you encountered with the room, amenities, and service.Your comments regarding cleanliness, maintenance, and front desk service have been shared with our management team for immediate attention. We take feedback like yours seriously, as it helps us make the improvements necessary to ensure a safe, comfortable, and welcoming experience for all our guests.We regret that we did not meet your expectations and hope you might consider giving us another chance in the future to provide the high-quality experience that Hilton is known for.

Response from Property: Thank you for taking the time to share your feedback and for rating your stay with us. We’re glad to hear you had an overall very good experience.We appreciate your comments regarding the hotel’s location, breakfast variety, and airport transportation. While our location offers a quieter and more relaxed setting outside the city center, we understand that convenience and accessibility are important factors for many of our guests. We also recognize your concerns about the breakfast selection and will share your feedback with our team as we continuously look for ways to enhance our offerings.Regarding airport transportation, while we do not currently offer a shuttle service, our team is always happy to assist with arranging alternative transportation options to make your travel as smooth as possible.Your insights are truly valuable and help us improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay.

Response from Property: Thank you for taking the time to share your feedback. We're glad to hear you appreciated our cost-effective pricing and quiet environment — both of which we work hard to maintain for our guests' comfort. We also appreciate your honest comments regarding our facilities and décor. We understand how important a fresh, modern atmosphere is, and please know that we are actively exploring updates to enhance the overall guest experience. Your insights help us improve, and we hope to welcome you back in the future to see the positive changes.

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon! 

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon! 

Response from Property: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you found the hotel clean and enjoyed your stay. Your kind words mean a lot to our team. We hope to welcome you back again soon! 🌟

Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon!