Hotels with Private Pool in Luang Prabang

"Some of the service is quite good and some staff such as Sarah are very courteous and helpful. I was disappointed as my first booked room had lizards in the room, a large gap under the door and black mound in several places above the balcony doors. After a while the hotel did move me - although they did try to move my room through the stay despite insisting previously that I could stay in the same room."

"Our stay had a lot of high points and a lot of low points. Starting with the high points, the grounds and room were incredible. Our experience at the spa was one of the best we’ve had. The cocktails and Laos-style burger we had for lunch one day were phenomenal. The staff were charming and very accommodating. However, there were a few aspects that were far below the experience expected of a 5 star hotel. First, cocktail service around the pool was abysmal. On almost every occasion we had to go searching for a staff member to take our order, and then the cocktails more often than not took more than half an hour to arrive. This is despite the fact that we seemed to be the only people ordering F&B at that time, i.e. they were not busy at all. Second, the breakfast was a disappointment every day - we were told we could order eggs or noodles, and had to repeatedly press the staff to find out what type of eggs and noodles, and we only discovered on the last day that there was a menu with additional options. We ordered poached eggs on toast, and the eggs had not been drained of excess liquid, and the bread was entirely soaked through. An order of waffles took over an hour to come out - first it was delivered as a pancakes, and then they just forgot about it despite repeated follow ups. The “local” Laos options lacked flavor - very little of the herbs and spice that makes Laos food great. I think this and the pool service issue are primarily the result of a lack of training and instruction for staff - they were clearly doing their best, but did not know what to do. Third, the pool area needs a lot more spent on maintenance. The decking is cracking and falling apart. The mosaic tiles in the pool are falling apart, A LOT of the tiles are missing, and I got a very large laceration on my forearm from the sharp edge of a tile sticking out. If this pool were in a western jurisdiction, it would not meet health and safety standards. Fourth, the gym was not worth visiting if you want to lift weights. Possibly the worst weights offering I’ve seen for a hotel of that price and with that much space. We want to reiterate how great and enthusiastic the staff were. I think this is primarily a management oversight, training, and maintenance capex issue."

"The staff was quite friendly, but the lighting in the room was very poor, making it difficult to put on makeup. The next day, we asked the staff to clean between 4 and 5 PM, but they promised and then forgot. When we returned, the room was still messy and unkempt. There were no disposable items, and no information about this was mentioned on the hotel's website. The WiFi signal was weak. The breakfast was delicious, and there was a cute cat."

"1⃣️Advantages: high cost performance, no price increase during the Spring Festival; hotel service staff are enthusiastic and speak fluent English; there is a swimming pool. 2⃣️Disadvantages: It is far from the city center, and the hotel only has three shuttle buses a day; the facilities are old, we booked four rooms, the second floor room was okay, the first floor waterfront room was damp and musty, and there were many spiders; hotel The phone number I left was wrong, I couldn't be reached, Ctrip couldn't check out, and the breakfast was mediocre."

"Facilities: The facilities are somewhat old, but overall maintenance is acceptable. Cleanliness: The cleanliness is excellent. Environment: The overall environment is quiet and has its own unique charm. Service: Compared to other Aman resorts, the service is somewhat lacking; there's a lack of proactive communication."

"A very nice hotel, its architecture a blend of colonial and Lao styles, nestled within the tropical natural environment, creating a very pleasant and comfortable atmosphere. It's not very large, more like a small but exquisite luxury hotel. Being there naturally encourages you to take a deep breath, slow down, and leisurely enjoy the experience."