The Central House Porto Ribeira

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

👍 1. very specious room 2. clean and quiet 3. close to the tourist place 👎 1. Hard to open room door 2.before check-in, not enough space for luggages

Friendly, clean and listened to requests. Only issue was a lack of hooks for jackets/towels in the room but all good

Clean and tidy, if bed size can be bigger which is prefect. Nice staff.

Hostel is located near the historic center, next to the water near many restaurants, bus stops, and nightlife. They have a 24-hour service desk and all employees are nice and friendly and speak English and Spanish. The place was clean, beds were organized to provide privacy, restrooms had 2 sinks, 2 showers and 3 toilets for 8 beds (above average in European hostels), which were clean and equipped with soap (not common in Europe). Breakfast was cheap and with multiple options. The beds had storage, USB and type F power outlets. Hanging out area and storage lockers for baggage. They have elevators. Over all, great place at a great price for all the benefits along with it. Recommendable for female solo travelers because of safety and the female only rooms available. I would stay again

Location is very good. Very close to river, easy to walk around. Room was clean. But elevator was not working and my room was on 8th floor. Reception was always busy so I have to wait to ride odd number elevator (I couldnt use odd number elevator by myself because my card key was for even number)