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Swan Generation Porto Alegre
4.4/545 Reviews

Swan Generation Porto Alegre

Porto Alegre|1.26km from Gustavo Langsch Square
Somos um casal com uma filha adolescente de 13 anos e fomos à Porto Alegre por causa do visto americano. Escolhemos este hotel por ser bem localizado, próximo do Consulado, na continuidade da avenida Assis Brasil. Fizemos a reserva pelo site do hotel, mas só havia disponível os quartos compartilhados. Reservamos 2 camas num quarto feminino e meu marido ficou em outro quarto compartilhado masculino. Chegamos à noite, depois das 22h e só havia um recepcionista recebendo vários hóspedes ao mesmo tempo. Fomos informados que havia um evento no hotel durante aquela semana e que todos os quartos estavam ocupados. É importante que a gerência fique atenta a esse tipo de situação porque o coitado estava sobrecarregado para atender todos. Houve troca de identificação nas fichas de reserva porque o local estava tumultuado. Ele corrigiu depois, mas foi um retrabalho que podia ser evitado com a presença de mais um recepcionista. O rapaz nos informou que os quartos compartilhados não recebem menores, porém não há essa informação na descrição do quarto quando se faz a reserva. Como éramos mãe e filha, o gerente abriu uma exceção. Por termos chegado por último, sobrou somente as camas da parte de cima dos beliches e em locais bem afastados dentro do quarto, apesar de eu ter explicado na reserva que éramos mãe e filha e gostaríamos de camas próximas. Há escadas para acesso às camas de cima, conforme mostram as fotos disponíveis no site do hotel, mas senti falta de uma barra de apoio para subida e descida ao lado da escada. Tenho 50 anos e a habilidade de escalar não está tão boa mais. Esse também seria um detalhe que o hotel poderia prever durante a reserva, perguntando a idade do hóspede para reservar as camas de baixo para as pessoas com mais idade. Os armários são compartilhados e o hotel não fornece cadeados (há aviso no site). Creio que seria uma boa ideia se houvessem cadeados para venda no hotel, porque esquecemos de levar e no horário que chegamos não havia onde comprar. As malas acabaram ficando em cima das camas conosco. O banheiro tinha um tamanho bom, estava limpo e tinha uma ducha aquecida por aquecimento central. Meu marido acabou indo dormir sem tomar banho, estava cansado da viagem de mais de 10h e seus companheiros de quarto estavam todos na fila pro banheiro. No dia seguinte foi a mesma coisa. Ele reclamou que o povo encheu o cesto das toalhas com lixo e não havia local para depositar a toalha de rosto úmida. Indicamos este tipo de quarto para pessoas mais jovens, solteiras, que buscam um local limpo e econômico para o pernoite e que não liguem para roncos e filas para o banheiro. Para nossa família, a experiência deixou a desejar. Da próxima vez, tentaremos reservar uma suíte, mais adequada às nossas necessidades.

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Reviews for Porto Alegre Hotels

Searching for hotels near Gustavo Langsch Square? Compare room rates and reviews to find your ideal stay.
Novotel Porto Alegre Tres Figueiras
3.7/575 Reviews
The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.
Radisson Hotel Porto Alegre
4.1/557 Reviews
I would like to thank the incredible team of the hotel, especially Gissele de Reservas and Joana, Operational Manager, who have made our stay perfect!! We hosted for a date celebration and allocated to a suite with a sensational view of the city, along with special welcome mimos. I would also like to thank the governance team that left the room perfect! I will recommend this excellent accommodation option for all friends and family members in Porto Alegre.
Quality Porto Alegre
4.1/580 Reviews
This is clearly a hotel that tries to provide a superior experience to the guest – fantastic location; very good, very well maintained room; very kind and attentive personnel; a pair of courtesy water bottles; Nespresso machine in the room... And then, everything is put to waste by a barrage of small but VERY annoying details: You arrive from the airport (counting on going to your room's restroom as soon as possible); receive your key; it works in the elevator... but not in the doorlock. You go back to the reception desk and the (authentically sorry) receptionist provides you with 2 keys, just in case (it is clearly a very common occurrence). It works, this time. Next day – not your last day of stay – you return from the workday and the keys (both of them) do not work again! Meaning it is not a problem with the keys but either a software or a human problem. When you finally get to the room, good luck if you want to call reception. Although there's a ”trendy” little prism over your bedside table informing the name of the cleaning lady of your room, there's nowhere you can find out the front desk number – it's not 0, 9, 1, * or # (it's *1, which I'm now informed is a standard in Porto Alegre; but then again, guests are usually from other places, right?). You finally get to talk to someone in the front desk, that informs you that there's no login or password to the wi-fi; you just have to fill up a form and will be logged in. You fill up the form (lots of info requests, including ID number, email etc.). Hit the ”Login” button. Comes a window: ”please check the 'accept conditions' box before connecting”. The 'accept' box is bellow the the login button AND bellow the screen line. Not only this, but all the (excessive) info you had typed in is lost – all the fields are emptied and you have to fill them up all over again. Time to checkout, it is 10:16 am and you want to have a cup of coffee before leaving. The breakfast ends at 10 am exactly and the coffee jars are probably the first to be taken away. You mention it to the checkout clerk and she gives you a free welcome (in this case farewell) drink voucher and you are able to ask a cup of espresso in the bar. This last event synthesizes the experience in the Quality Hotel: lots of effort to compensate for frustrations that could easily have been avoided in the first place, with a modicum of attention to the customer experience. I hope this feedback helps them do exactly that.
Ibis Styles Porto Alegre Moinhos de Vento
4.2/540 Reviews
I booked the hotel in terms of the proximity with an excellent Indian restaurant (150 meters) and the fact that I was halfway from the airport. I was positively surprised by the decoration of the room, the comfort of the bed, the abundant water of the bathroom and the parfumed towels.
Holiday Inn Porto Alegre
3.7/5107 Reviews
A spacious and comfortable apartment. Excellent cost-benefit.
Coral Hotel - Próximo a Pucrs
3.8/526 Reviews
I reserved (and paid) for a room with sound treatment and I still asked (already booking) for a silent room. I received a reply confirming the availability. The receptionist smiled at my arrival, and said to me, I will give a quiet quarrel and she gave me the key of 506. One minute in the room was enough to hear buzins, engines, speeches ... looking at everything, there was no acoustic treatment. When I complained, the other receptionist reported that the silent rooms were final 1, 2 and 3. Then they gave me the 707 saying that it would not be possible to give me what they had promised (a quiet room). The 707 had a sound window, though not so silent, but what revolted me was the attempt to push me a bad room saying I would be in agreement with the promise. The hotel is clean, but it could improve a lot. The suggestions are left: headlight is not to illuminate the whole room or to dim who is lying; the garden must have a size that is suitable for the window (it was insufficient in height and width to prevent natural light from entering); the possibility of regulating the shower temperature is welcome (no matter qts times it is adjusted, it is switching from ice to suddenly boiling); a hair dryer that works beyond the ”low” (which had neither dried nor my hair, which is very short); a fresh (or at least hot) bread in breakfast and cold and cheese cut less grossly would be good (even keeping only one cheese and two colds). The lift works well and staff were very sympathetic, but nothing deletes the impression they tried (with much sympathy) Push me a room that was not the promised.

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