We couldn't check in until an english speaking woman came to the desk. The room was awful. The microwave was filthy, the fridge was worse. There were food wrappers under the beds & beside the TV box. There were crumbs all over the desk chair. There was no internet. We tried calling - no answer. There was NO shower curtain!! We tried calling - no answer. We had to use a bed sheet in order to shower!! There were ladybugs. Why did we stay, you ask? The once good quality chain name drew us in, we booked through *******, hence non refundable, and we were exhausted.