59 Reviews
Ibis Budget Marne la Vallee Pontault Combault
Pontault-Combault|2.22km from Soccer Stadium
This hotel is DISGUSTING. I would not recommend it unless you are a chain smoker and happy to sleep in a filthy ashtray. We had a great trip around France, stayed in some lovely places, met wonderful people and sadly our last place fell through at the last minute leaving us driving around looking for somewhere to stay. We arrived at the “hotel” and the reception staff on duty said it was cheaper to book online- so we stood in front of them stood and booked on our phone. In good faith and with an exhausted family we walked up to the two rooms with our belongings and into a hazey room with a stench of stale fags. All of us stood there initially in shock. The room looked like an old prison cell. The beds were dirty and child’s bed not made, in a manly plastic bag and dirty. The stench of the room hit as we opened the door. I literally burst into tears. After a bad day this was the straw that broke the camels back! We checked out both rooms- they were both absolutely rancid in smell - and so we collected our belongings and left immediately. My children’s health is important to me. We don’t smoke and so I would not put them into a room with a foul stench of cigarettes. I certainly would not let them sleep in a room which was that bad: it would be like sleeping in a old fashioned night club during the 90s! We went back to reception and two men working there said we could change rooms. I explained it was a non smoking room but stank and the man working on reception said that many of their guests don’t respect the rules and smoke in the rooms so all the rooms are the same. I explained we were looking for a non smoking room which the hotel advertises- I pointed to the signs around reception showing non smoking!!! and if they couldn’t give us a non smoke too then they needed to refund. I asked for my money back as we had barely been in the room and was told they would refund three nights but not that night because it was non refundable. We had been in the hotel a few minutes! We booked in good faith expecting a clean room- not a hovel. The rooms were not fit for purpose. They stank. Literally stank. Mysteriously two days later the “management” contacted us to say that their staff had checked the rooms and they did not have an odour. I can only imagine that the staff had completely lost all memory an entire conversation with my family, in front of other guests when they ADMITTED that all the rooms stank! I can only imagine that they had a miraculous change of mind ….. Hmm I wonder why! (Unless staff were heavy smokers and nose blind!) Clearly all staff we saw that evening were fully aware that most guests (his words) ignore the rules and smoke in the rooms then they have a duty to enforce the rule or refund honest guests money so they can move on to a clean room. Staff at the hotel have not only now taken money for a service they can not provide, they have lied, presumably to cover up the fact that they have failed to check rooms. Ibis and Accor have l
