I'm sure you've already read some of the other horrific reviews of this place, but really - none of them are exaggerating! Yes, the staff is lovely, but the hotel is an overpriced dump! The photos on their website area bait-and-switch. Upon arrival, you enter a hallway that's obviously under renovation. The staff immediately tells you they've been having trouble renovating because materials are hard to get due to Covid... ok, but that's not responsible for all the things that went wrong... well here it goes... Everything is shabby or broken. The floor tiles in the hallways and rooms are cracked. The bathtub is chipped. The carpets are stained. The window locks are broken. The balcony is floor is chipped and the balcony chairs are rusty. Bathroom fixtures are missing. Electrical outlets are chipped. Paint is peeling everywhere. I could go on, but you can also look at some of my photos. I'm not kidding, the very tiny TV is plugged into a power strip that's nailed to the middle of the wall - who does that? For some reason, the sink is in a room with a rusted out microwave, fridge, and safe where only 2 of the buttons work. The toilet and bathtub is in a separate room that is so small. you have to stand between the toilet and the tub or remain sitting on the toilet to open the door. The sheets and ”blanket” are super thin. The towels are small and thin (see the picture of the folded beach towel on a chair... that is ridiculous). The shower curtain is so worn out, it doesn't prevent water from flooding the bathroom every time you take a shower. There were no cups in the room, plastic or otherwise and the ”products” were about the quality you'd find in a cheap motel. And here's my favorite part... I went to flush the toilet and it didn't work. I figured, Ok, I'll call the front desk, only to realize that it wasn't the toilet that was broken, we had no water in our room at all. I called the front desk and they had no idea why this was happening, so I went to the pool. When picking up my impossibly thin pool towels, I was informed that ”Yeah, we had a leak so we had to cut the water.” There was no phone call or notice, they just cut off all water without telling their guests. There was no offer to compensate us until the next day when I complained enough to have some of the bill discounted. This place is not cheap either (about $300/night). I'm no snob, but I'd expect more than an Econo Lodge experience from a place that costs this much.
102 Reviews