Ibis Poitiers Sud

Last minute booking as we needed to access a location in Poitiers early in the morning. Friendly staff on reception, and when answering the telephone. Good parking. Room comfortable, quiet and clean. As we arrived late, we anticipated that the restaurant would be closed, but were delighted that wasn’t the case. We were also very pleasantly surprised at the quality of the food that we ordered. The restaurant staff were particularly helpful, and welcoming.

We have stayed here a few times over the past 3 or 4 years. This time was all good apart from being accosted at the reception door by a young man begging for cigarettes with various other feral looking males hanging around. Dinner was expensive and not what I'd expect for the price. I chose the rump steak which came and was cooked beautifully however, it was swamped by a huge portion of fries and nothing else. I asked for a glass of wine and the wine glass was little more than a large egg cup - again for the price of food and drink it fell short of expectations. Certainly the males hanging around the site of the Budget Ibis and the Hotel is very off putting when arriving at reception.

Have stayed here before & will do so again. Arrived late afternoon & went to room for a rest after travelling from UK on our way home to SW France. Went downstairs for our free drinks before enjoying a lovely dinner. Had a great night's sleep.

Check-in friendly, we had booked a twin bedded room, however when we got to the room it was a double bed. Went back to reception to be told the hotel is full so can't change room. I'd only booked the room on the Accor app whilst sitting in the car park, therefore the twin room had to be available. Also we were given what has to be the worst room in the hotel, first floor right next to the hotel door where guests went outside to smoke, therefore unable to have the window open due to not only the smell of tobacco but also noise of people coming and going. As Accor platinum members we are meant to be allocated the best available room, unfortunately this doesn't apply here. On check out, I mentioned all of this, to be met with "oh" and that was that. Sorry but extremely disappointed with this hotel