On arrival after a log travel day and checked in to the room we noticed that the wall behind the bed was full of bugs, hundreds of small bugs crawling around. Went directly to reception and they offered to clean the room but I said NO, I dont want to sleep in a room full of bugs, even if the swipe the floor, walls etc, they are there...
I asked for a new room directly but I got NO for an answer, hotell was fully booked. Then I said they I wanted my money back or that they could fix a new room in another hotell. Then, all of a sudden there was a room that we could take on the same floor. We took it and it was good.
The food was average and some days it was total chaos in the kitchen and it was all a mess, hours left of the lunch and it was empty and slobby. We could see that the quality in the food area became better later in the week. The terrass on the roof was very nice, went there every evening to a drink and watch the ocean. Some staff were very nice and some didn't even say hello. Overall it was a OK week but we expect more from a 4 star hotell, been at many of those in GC and Marieta is not even close to the others we are sorry to say