Residences at the Fives
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Residences at the Fives

Health Protected
Acceso Xcalacoco El Limonar 1 Xcalacoco, Playa del Carmen, Quintana Roo 77710, MexicoShow on Map
Located in El Marlyn Azul, The Fives Hotel & Luxury Residences is a perfect starting point from which to explore Playa Del Carmen. Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at The Fives Hotel & Luxury Residences. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, fan, air conditioning, mini bar, balcony/terrace. The property offers various recreational opportunities. The Fives Hotel & Luxury Residences combines warm hospitality with a lovely ambiance to make your stay in Playa Del Carmen unforgettable.Show More
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hotel overview picture
3.9/5Good·Cleanliness: 3.9
All 32 Reviews
Amenities
Golf CourseSunbathing AreaIndoor Swimming PoolOutdoor Swimming PoolExclusive Beach AreaDivingSnorkelingHikingSaunaSpa
All Amenities
Surroundings
Airport: Cancún International Airport
(51.4km)
Landmarks: El Camaleón Mayakoba Golf Course
(2.9km)
Landmarks: Xavage Park by Xcaret
(4.3km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

One-Bedroom Residence
1

One-Bedroom Residence

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
TV
Room Details
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Deluxe Room Balcony or Terrace Garden View

Deluxe Room Balcony or Terrace Garden View

Non-smoking
24-Hour Hot Water
Room Details
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Deluxe Room

Deluxe Room

Non-smoking
24-Hour Hot Water
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Epic 3 Bedroom Presidential Resort Residence

Epic 3 Bedroom Presidential Resort Residence

Non-smoking
24-Hour Hot Water
Room Details
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Epic Collection 3 Bedroom Penthouse Residence

Epic Collection 3 Bedroom Penthouse Residence

Non-smoking
24-Hour Hot Water
Room Details
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Epic Collection 1 Bedroom Penthouse Residence

Epic Collection 1 Bedroom Penthouse Residence

Non-smoking
24-Hour Hot Water
Room Details
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Residence Room

Residence Room

Non-smoking
24-Hour Hot Water
Room Details
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Penthouse Room-2 Bedrooms

Penthouse Room-2 Bedrooms

Non-smoking
24-Hour Hot Water
Room Details
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Penthouse Room-3 Bedrooms

Penthouse Room-3 Bedrooms

Non-smoking
24-Hour Hot Water
Room Details
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3 Bedroom Residence Room (Poolview, Balcony or Terrace)

3 Bedroom Residence Room (Poolview, Balcony or Terrace)

Non-smoking
24-Hour Hot Water
Room Details
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2 Bedroom Residence Room (Gardenview, Balcony or Terrace)

2 Bedroom Residence Room (Gardenview, Balcony or Terrace)

Non-smoking
24-Hour Hot Water
Room Details
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Epic Collection 2 Bedroom Penthouse Residence

Epic Collection 2 Bedroom Penthouse Residence

Non-smoking
24-Hour Hot Water
Room Details
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1 Bedroom Residence Room (Poolview, Balcony or Terrace)

1 Bedroom Residence Room (Poolview, Balcony or Terrace)

Non-smoking
24-Hour Hot Water
Room Details
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Two-Bedroom Residence

Two-Bedroom Residence

Non-smoking
24-Hour Hot Water
Room Details
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Three-Bedroom Residence

Three-Bedroom Residence

Non-smoking
24-Hour Hot Water
Room Details
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Penthouse Room

Penthouse Room

Non-smoking
24-Hour Hot Water
Room Details
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Guest Reviews(32)

3.9/5
Good
Verified Reviews
  • Cleanliness3.9
  • Amenities3.9
  • Location3.9
  • Service3.9
Guest User
November 7, 2023
I come every year with my company and I love the adult pool section of this hotel. Special shout out to Raul the Adult pool waiter. Always was there with a new drink for me and with a great smile. See you soon.
Guest User
October 1, 2023
This resort was a blast! Food was amazing, resort was squeaky clean, infinity pool was beautiful, staff was friendly all over the resort, and the resort itself is gorgeous. I was there to teach Zumba®️ and STRONG Nation™️ through NRG2GO for the week and it was a blast! The entertainment team was great I’m helping me set up and participating in my classes. I would definitely go back to teach there and I absolutely recommend the resort! MJ. from Gatineau Canada
Guest User
March 15, 2023
This was our first trip to Mexico, and we were extremely happy with our experience at The Fives. From the moment we arrived we were treated with such great care and kindness. The staff is by far what makes this place great. The amenities and the grounds are beautiful and well maintained. Some of the buildings and areas need a little love but if you’re looking for a relaxing, enjoyable vacation you won’t be disappointed. We had the great pleasure of working with Berenice who helped us from day one. She was absolutely outstanding! She went way above and beyond to ensure our family’s stay was something to be remembered. Not only that but we stayed there during Valentine’s Day and she helped to purchase flowers for my wife off site for me to be able to surprise my wife with after an awesome couples spa experience. Berenice was extremely sweet and thoughtful and was one of the main reasons we had a great experience. We had a few billing concerns as we were ending our stay and she took the time on her day off to help get things sorted out. I hope that management realizes what an asset she is to the establishment and recognizes her for the dedication she has to her job and customers. We are already looking at a future return to this resort!
Guest User
July 1, 2023
The Flavors restaurant was AMAZING! Adriana and the other hostesses went above and beyond. I am vegan and they always made sure I had something to eat. The chefs went out of their way to make me main dishes that were vegan, instead of just telling me what I could eat at the buffet. The food they made was delicious and the friendliness of staff made this my favorite restaurant!
Guest User
June 1, 2023
The resort it’s self is immaculately clean, and the staff very friendly on the whole, we had a swim up room which was amazing, however our guest team in our block 17, were ok, they didn’t go out of their way to be particularly friendly, which was a shame. I’m writing this review after returning from holiday and being discharged from hospital after contracting dengue fever whilst there. I have been incredibly poorly. There is apparently an increase in dengue fever along the riviera maya, so I would advise severe caution, and the hotel should have more stringent advice to guests about mosquitoes and the risk of dengue fever on check in, in my opinion. Also the overall standard of the evening food was very poor, we ate in all of the restaurants and overall there was good service, but none of them could be classed as high quality, the menus are limited, and the food is not that of a high standard restaurant. Although the breakfasts and lunches were good. In all the food was the most disappointing aspect of the holiday.
Guest User
May 12, 2023
We stayed at the Fives residences during the first week of May. It was our second time there; the first being in 2017 when it was completely under Karisma. There are many more positives than negatives, but the negatives are important considerations. Positives: Staff/Serve is exceptional. The rooms/housekeeping are second to none. The villa ambassador we had was very professional and always available. The outdoor food was very tasty and plentiful. The man- made breakwater provides an outdoor-like swimming pool in the ocean which gives you lots of areas to swim free of sea**** which is a huge problem at every resort. The entertainment was very good. The on- site activities were second to none. I would highly recommend Yvan at the Scuba Dive Shop who is a master diver and great teacher and guide. My daughter and I really enjoyed it. Negatives: If you like the beach as we do, then you must know there is not much refuge from the sun. There are practically no umbrellas for the regular resort guests and are only for the Presige members. The only shade is under tress and as the sun moves, you are exposed. This in itself is the single most important resort feature for us since we typically spend all day at the beach while at these resorts. The restaurant A La Carte meals we really very average and was a huge disappointment since we were there in 2017. If you are looking for an eating experience this is not the place. The outdoor food was plentiful and consisted of everything such as pizza, ribs, tacos, burgers, and much more and was by far much better than the restaurant food. There is a lack of staff in the restaurants as well.
Guest User
May 10, 2023
This place was not good. We paid a lot of money for a 2 room Penthouse Villa for our family of 4 for Spring Break and it was a total disappointment. We had issues with our room, our bathtub, room service, check in, check out. You name it. Complete cluster. Examples below: - It took 2hrs + on 2 occasions to get a white wine delivered to us, so we could enjoy our roof top veranda and then when they finally came, they brought merlot and champagne. Neither of which were white wine. Still charged us. -We were supposed to have in room breakfast included with our package (Platinum Package), still charged us. -No pool side snacks available for kids or adults unless you bought your own in the little hotel bodega. These snacks were not included in the all inclusive. Quite pricy. -The check was in a separate location, which was supposed to make us feel special, but it was not well managed. They spent time asking us about the scent we wanted to have in our room, which was only a disguise to cover up the musty smell of the room. -We had a 'dedicated attendant' who was supposed to book reservations for us and help make our trip more enjoyable. She was very unresponsive and when we did get her attention, she wasn't able to help us. -I got food poisoning and missed a whole day of the vacation in bed. -The kids club was good. -The kids pool is a joke. Just a rusty jungle gym sitting in shallow water. I could go on, but you get it. We met some people who had been a few times and had great experiences, but we did not. All we got was a lot of excuses in broken English. I would not recommend this place. The website visuals are not accurate. They must be 10+ years old. I would rate it as a 3-3.5 star resort, so if you go, lower your expectations.
Guest User
March 15, 2023
pro: overall the hotel is very nice, clean and relaxing. This is an elevated all inclusive resort. The food is great, the surroundings well taken care off, the staff (except for the front desk), very caring and friendly con: we had booked the 1 bedroom penthouse suite and it was very disappointing. The chaise lounges came without cushions, the Jacuzzi was not working properly and except for a rusted grill and a table with some chairs there was nothing on the roof top. It looked depressing. We complained 6 times to the front desk and 2 days before our departure the Jacuzzi was filled with water and working. The day before we left we finally received the cushions for the lounges. Booking the penthouse was a waste of money I don't want the lack of support and professionalism from the front desk take away from the rest of the property. Everyone else was very friendly and the hotel is beautiful. Just don't waste your money on a special room. You will not be able to enjoy it.
Guest User
February 27, 2023
Just returned from having a lovely time at this hotel, it was amazing to see monkeys daily roaming the hotel grounds. The rooms are a nice size, nice decor and clean. The staff are all great and very helpful. The evening entertainment is very good but finishes by far too early all over by 10pm would have been nice if it had gone on a little later maybe 11ish. The food was also to a high standard having many restaurants to explore and no limit to how many you can visit. Now for the negatives although minor. The poolside and sun beds. Sun beds were not allowed to be reserved in the mornings, which I entirely agreed with, although it would be nice if a sign could be erected by the poolside to advise this as on numerous mornings towels and personal belongings were removed from beds which did cause a problem and in fact disagreements with the staff. If you are looking for a full day of sunshine this is not the hotel for you, there is only one section of the poolside that gets the sun all day and this only has 8 beds also ALL sun beds on the beach are under palm trees. Lastly we witnessed some lovely weddings whilst at the hotel in fact on a daily basis, the problem which occurred with this was sunbeds were removed and areas kept free to cater for wedding parties. If the hotel is going to accommodate weddings this should not be done at the expense of families who have also paid to stay at the hotel.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Children 17 years old and under
Mex$341.57 (approx. S$ 27.75) per person
Adult
Mex$682.97 (approx. S$ 55.48) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Cleanliness
  • 3.9/5
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 210
Located in El Marlyn Azul, The Fives Hotel & Luxury Residences is a perfect starting point from which to explore Playa Del Carmen. Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at The Fives Hotel & Luxury Residences. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, fan, air conditioning, mini bar, balcony/terrace. The property offers various recreational opportunities. The Fives Hotel & Luxury Residences combines warm hospitality with a lovely ambiance to make your stay in Playa Del Carmen unforgettable.

Services & Amenities

Outdoor Swimming Pool
Exclusive Beach Area
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Residences at the Fives?

Prices at Residences at the Fives are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Residences at the Fives?

The closest airport is Cancún International Airport. It is 51.41km from the hotel and approximately a 45minutes journey by taxi.

What are the check-in and check-out times at Residences at the Fives?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Residences at the Fives provide airport transfer services?

Yes, Residences at the Fives provides airport transfer services.

What amenities and services does Residences at the Fives have?

Residences at the Fives has the following amenities and services: Indoor Swimming Pool, Outdoor Swimming Pool, Golf Course.

Does Residences at the Fives have a swimming pool?

Yes, Residences at the Fives has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does Residences at the Fives have fitness amenities?

Yes, Residences at the Fives has fitness amenities.

Does Residences at the Fives provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Residences at the Fives have non-smoking rooms?

Yes, Residences at the Fives has non-smoking rooms. Please view the hotel listing for details.

Does Residences at the Fives provide breakfast?

Yes, Residences at the Fives provides breakfast.

About This Property

Nearest AirportCancún International Airport
Distance to Airport51.41KM
Average Price FromSGD724
Hotel Star Rating4