Thompson Playa Del Carmen Beach House, by Hyatt
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Thompson Playa Del Carmen Beach House, by Hyatt

No.7 of 4-star Select Hotels in Playa del Carmen
Calle 8 Nte Y Playa S/N Centro, Playa, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Thompson Playa Del Carmen Beach House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.5 mi (0.8 km) from Mamitas Beach.Show More
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hotel overview picture
4/5Very Good·Cleanliness: 4.0
All 40 Reviews
Amenities
Outdoor swimming poolFitness RoomPublic ParkingPriority airport pick-up24-Hour Front DeskLuggage StorageBarRestaurantPriority airport drop-offCurrency Exchange
All Amenities
Surroundings
Landmarks: Museo Frida Kahlo Riviera Maya
(<100m)
Landmarks: Zenzi Beach
(130m)
Landmarks: 3D Museum of Wonders
(210m)
Map

Rooms

Guest Reviews

Services & Amenities

Policies

Two Queen Room with Ocean View
4

Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Room Details
Check Availability
Ocean View King Room with Terrace
4

Ocean View King Room with Terrace

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
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Suite with Ocean View
12

Suite with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Room Details
Check Availability
King Room With Ocean View

King Room With Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Private Toilet
In-room Wi-Fi
Room Details
Check Availability
Panoramic Balcony Ocean Front Suite
9

Panoramic Balcony Ocean Front Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Room Details
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Partial Oceanfront King With Balcony
5

Partial Oceanfront King With Balcony

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
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Pool View King Room with Terrace
5

Pool View King Room with Terrace

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
Junior Suite with Partial Ocean View
7

Junior Suite with Partial Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Toilet
Hair Conditioner
Shampoo
Room Details
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Guest Reviews

4/5
Very Good
40 reviews
Verified Reviews
  • Cleanliness4
  • Amenities4
  • Location4
  • Service4
Average for similar properties in Playa del Carmen
Most Mentioned
M‍a‍r‍l‍e‍e‍ ‍H
May 17, 2024
Beautiful hotel and lovely accommodations. I stayed at here for four days and attended a wedding. Overall, I was very impressed with the location and courteous staff. The only reason I did not give a perfect score is because check-in was awkward and conducted on paper. There also was a proclivity for superfluous fees despite having the entire facility booked for the event I was there to attend.
E‍s‍c‍a‍p‍e‍4‍7‍6‍3‍3‍7‍0‍5‍9‍9‍7
March 1, 2024
When we were guests 6 years ago the hotel had a cool Thompson vibe , now owned by the Hyatt we feel this has been sadly lost. Both the main House and Beach Hotel are still great but are feeling a bit tired . We stayed in the Beach House which feels a bit like a poor relative to the main hotel , the outside space around the pool area is very shabby and in need of some attention ( and money ) in particular the cushions and towels are frankly - tatty ! There is so much opportunity to make this hotel a cool place to stay and for non guests to enjoy the space on the beach , we totally appreciate it was lo season but there was no real passion or effort to encourage us to stay by the pool /beach where would have gladly enjoyed food and a few cocktails ( it has to be said the music playlist definitely needs a revisit - trance at breakfast time isn’t my idea of relaxation) After 2 visits to the beach house restaurant for breakfast we decided the main hotel was a much better option , Lazaro was particularly attentive and made us feel welcome and valued. ( hopefully he will get the feedback ) Other staff members were friendly enough but again there was just the extra special service lacking that the Thompson used to offer. We used the gym frequently which was a bonus and the rooms were very comfortable, in particular the bed which lovely. As previously mentioned it was lo season so we didn’t suffer lots of noise from the hotel next door this added to a peaceful nights sleep. All in all we enjoyed our stay but hope that the Hyatt don’t take away everything! we loved about the Thompson
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 26, 2024
Had a reservation here and showed only up to find out that my reservation had been transferred to another hotel without any notice. Apparently the hotel has no AC or water as of this writing in mid to late August. Completely unacceptable as no communication of the change and no transportation to the other hotel was offered. Disgraceful!
m‍a‍r‍k‍h‍a‍r‍p‍e‍r‍0‍0‍7
January 27, 2024
This hotel is on 8th North and right in the middle of the action in Playa del Carmen. If you want to be close to all of the restaurants and shops this is an ideal location. The hotel promoted itself as a five star, Hyatt Hotel - but in my opinion, it’s in need of a lot of work and maintenance. Even a little bit shabby in some places. For instance, the glass screen on our 2nd floor balcony deck was held together with rusty brackets, and looked pretty dangerous. Lots of areas of rusty and unpainted metal and a tired looking building. The hotel charges you for some extra room items. For example if you use more than the two coffee capsules supplied per day, you can order more from the front desk, but they charge you. They charge you for additional bottles of water too, if you drink more than two supplied on a daily basis. Which is a little cheap given it was $400 per night. The hotel is right on the beach, but make sure you get there early as they do not have enough loungers for all hotel guests to use. They do have a cute, small pool with sun loungers and cabanas but again, space is limited. The bar staff were friendly and pool bar drinks were generous. We did not find the hotel food to be good at all. We had lunch in the restaurant, and ordered nachos. The cheese on the nachos was liquid “Cheese Whiz”, which was incredibly disappointing. We also ordered room service on our first night, as we arrived late. The club sandwich was tasteless, the salad was a weird construction of beetroots, apple and lettuce with very little dressing. The person that delivered the room service food, asked for a tip in cash because “it would be better for him“ which was strange to say the least. The hotel takes advantage of the fact that it’s in central PDC and doesn’t do a good job with food. Luckily there are other restaurants close by for breakfast, lunch and dinner. We found the hotel to be noisy at night very close to loud bars and ***** clubs. Convenient for these if that’s why you’re in PDC. When walking through the main street of PDC, be prepared to be constantly stopped and accosted for all kinds of services from street vendors. Massages, tourist gifts, tequila, clothing etc….we were literally stopped 20+ times when we walked for 30 minutes on the main street. Overall, we felt that the hotel was a waste of money compared to other hotels that we stayed at in Mexico. Staff need to work on the service and the food was pretty poor, plus the building needs a massive upgrade and maintenance.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 20, 2024
A boutique hotel, located on the beach, close to all the amenities. Service is excellent as are the rooms. Within 5 mins, you can find dozens of excellent restaurants (see my other reviews!). In terms of improvements, I think the pool could have been made a bit bigger. Although the sea is right next to the pool. Food is decent, but not brilliant. Plenty of options near by. Well done to all.
S‍u‍s‍a‍n‍l‍i‍t
June 11, 2024
We enjoyed our stay at the hotel. The room was spacious & lovely. The staff was very friendly & helpful. We liked the location as it faced the beach and was one block from busy 5th Ave. with tons of shops & restaurants. Daily maid service & bottled water was provided in the room.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 11, 2024
Hotel is nice and very quiet - a pleasant surprise for the PDC craze. Value was good, food was only OK but not crazy expensive so that was fine. 3 stars because the service was not good and it felt like I was getting scammed. At every turn they try to force you to use dollars instead of local currency, but the exchange rate is not at all in your favor. I asked many times to be billed in pesos yet they ran my card in dollars. The difference between their exchange rate and my banks was almost $100 for the bill. The woman who processed my checkout was visibly bothered that I asked for correction. In the end not only did she charge me in dollars, she also then charged in pesos, and then she was shocked when I asked for proof it would be reserved or refunded. Overall the hotel is nice and VERY quiet. It is not a scene at all, the pool and bar always empty. But that was nice for us. We were able to relax when we wanted and go to the other Thompson when we wanted more of a vibe. It was quiet there too FYI. Last note: I came here to work and couldn’t because the WiFi never worked and when you called front desk she seemed bothered we even cared. For the price, I expect functioning WiFi and to not be scammed via exchange rate.
e‍l‍i‍o‍r‍c‍2‍0‍1‍7
May 19, 2024
Thompson Beach Thompson Beach House is a boutique 5 star hotel with an excellent location right on the beach! With 8st , 3 steps from Quinta Avenida . The lovely boardwalk with restaurants, bars, shops and hotels. The rooms are cozy & clean and comfortable, and beautifully designed! Very good amenities! and private beach and pool are small yet super cute! You are allowed to have breakfast and use the facilities of both hotels, Thompson Beach & Thompson main House just a few steps away. What I love most is the service and the attitude of everyone working in the hotel! From bellboys to management. First and foremost, a big Thanks to Mr. Franco Fransico the young successful manager, who upgraded me with my globalist voucher from Thompson main House (which is a wonderful hotel as well on the 12st & 5 Ave, best location ever, with an amazing rooftop pool!) to a junior Suite in Thompson Beach (more of a quiet hotel, but both are amazing !) When there was a wedding in the hotel, and it was fully booked, I was upgraded to Grand Hyatt Hotel, and then returned back. It was an excellent experience! Thanks to Alfredo as well, and the breakfast crew, as well as Fabian the guy who cleaned my suite and the girls too! All bellboys are professional as well! I’m definitely coming back, and recommend to all. If you’re looking for peace, quiet & beach - Thompson Beach House. If you’re looking for more action, rooftop pool and being right in the center- Thompson Main House. Great prices too. I prefer the Thompson Beach House !
D‍r‍e‍a‍m‍e‍r‍1‍0‍9‍2‍0‍8‍5‍1‍6‍0‍3
April 17, 2024
Transferred from the other sister hotel due to the bad smell of damp in 2 different rooms. We Paid extra, so the total cost per night was £250 excluding any breakfast. This is just not worth it at all, we were too tired to deal with arguing for a refund after 24 hrs travelling. The rooms and common areas within the hotel are lovely. The bed was really comfy. Great toiletries and shower. However the smell of bad damp persisted in this hotel also. We tried to keep the a/c off as much as possible as it seemed to get so much worse with it on. It is just horrendous as my husband kept stating :-) ! A glass panel randomly shattered on our balcony and we had to change rooms again (this couldn’t be helped) but in the space of 3 days we’ve changed rooms 4 times within the same hotel group :-/ the smell of damp was not as bad in this room in the second floor. There is loud banging music from the hotel next door ‘The Carmen’ but the doors luckily did manage to silence this at night. Forget sitting out and relaxing on your balcony though. We couldn’t hear ourselves think. The metal work and unfinished breeze blocks on the outside of the building aren’t appealing either. The woodwork of the bar area appears to be falling apart with light fitting falling away. The building just doesn’t seem to be well maintained at all. The pictures of the hotel from the beach seriously need updating because it’s a complete misrepresentation. There is hardly a beach, where there is one it’s covered in seaweed. I think this stretch of beach suffers from this. There are certainly no beach loungers as pictured. The food at the restaurant C Grill is mediocre verging on tasteless. We ate once and never returned. The pool looks ok. A few metal sun loungers on one side with little space get the sunshine, then cabanas which have no sun. All in all I know we will never visit Playa del carmen again. It’s full of cheap shops, loud music with every bar competing to be the most loud. It’s just a very tacky area and much changed in the last 20 years. It’s very sad it’s become this over the last 20 years.

Services & Amenities

Outdoor swimming pool
Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Public (not only for guests) is available Off-site parking, and Charge, US$15.00 (approx. S$ 20.09) Daily. Reservation not possible
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: 09:00–12:00

Front desk hours: 24/7

To check-in, contact the property 3 days in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeWestern
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$685.69 (approx. S$ 45.64) per pet per night

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2016
  • Number of Rooms: 27
With a stay at Thompson Playa Del Carmen Beach House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.5 mi (0.8 km) from Mamitas Beach.

Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite for lunch or dinner at CGrill, a restaurant which specializes in seafood, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Make yourself at home in one of the 27 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.

Frequently Asked Questions

What are the check-in and check-out times at Thompson Playa Del Carmen Beach House, by Hyatt?

The check-in time at Thompson Playa Del Carmen Beach House, by Hyatt is 15:00 and the check-out time is 12:00.

Does Thompson Playa Del Carmen Beach House, by Hyatt have a swimming pool?

Yes, Thompson Playa Del Carmen Beach House, by Hyatt has a pool. You can also find more details about the pool and other facilities of Thompson Playa Del Carmen Beach House, by Hyatt on this page.

How much does it cost to stay at Thompson Playa Del Carmen Beach House, by Hyatt?

Prices at Thompson Playa Del Carmen Beach House, by Hyatt are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Does Thompson Playa Del Carmen Beach House, by Hyatt provide breakfast?

Yes, Guests staying at Thompson Playa Del Carmen Beach House, by Hyatt can enjoy breakfast during their stay. Breakfast option(s): Western.

What amenities and services does Thompson Playa Del Carmen Beach House, by Hyatt have?

Thompson Playa Del Carmen Beach House, by Hyatt has the following amenities and services: Swimming Pool, Fitness Room, Parking.

What is the cancellation policy for Thompson Playa Del Carmen Beach House, by Hyatt?

The cancellation policy for Thompson Playa Del Carmen Beach House, by Hyatt varies depending on the type of room and booking conditions.

What attractions are nearby Thompson Playa Del Carmen Beach House, by Hyatt?

When staying at Thompson Playa Del Carmen Beach House, by Hyatt, you can start your vacation by visiting the nearest attractions: Museo Frida Kahlo Riviera Maya, which is <100m from your search (straight-line distance).

About This Property

Average Price FromSGD1214
Hotel Star Rating4