Riu Palace Mexico - All Inclusive
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Riu Palace Mexico - All Inclusive

No.14 of Premium Hotels in Playa del Carmen
Avda. Xaman-Ha, Manzana 3 Lote 4, Condominio Playacar, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Hotel Riu Palace Mexico - All Inclusive in Playa del Carmen (Playacar), you'll be a 2-minute drive from Playacar Golf Club and 10 minutes from Xplor Theme Park. This all-inclusive property is 1.8 mi (3 km) from Playa del Carmen Main Beach and 5 mi (8 km) from Xcaret Eco Theme Park.Show More
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hotel overview picture
4.3/5Very Good·Cleanliness: 4.3
All 40 Reviews
Amenities
Outdoor swimming poolSnorkelingSpaMassage RoomFitness RoomParkingFreeCar RentalBarNightclubTennis Court
All Amenities
Surroundings
Landmarks: FlyBoard Playacar
(120m)
Landmarks: BAOBAB DECO BOUTIQUE
(390m)
Landmarks: Aventuras Mayas
(470m)
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Rooms

Guest Reviews

Services & Amenities

Policies

Suite With Hot Tub

Suite With Hot Tub

1 Queen bed
Non-smoking
Air Conditioning
Electric Fan
Private Toilet
Wardrobe
Room Details
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Superior Junior Suite
5

Superior Junior Suite

1 Queen bed or 2 Double bed
Non-smoking
Air Conditioning
Minibar
Electric Fan
Private Toilet
Room Details
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Junior Suite
7

Junior Suite

1 Queen bed or 2 Double bed
Non-smoking
Air Conditioning
Minibar
Electric Fan
Private Toilet
Room Details
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Suite
4

Suite

Bedroom 1:1 Queen bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air Conditioning
Minibar
Electric Fan
Private Toilet
Room Details
Check Availability

Guest Reviews

4.3/5
Very Good
40 reviews
Verified Reviews
  • Cleanliness4.3
  • Amenities4.3
  • Location4.3
  • Service4.3
Average for similar properties in Playa del Carmen
Most Mentioned
S‍t‍u‍a‍r‍t‍ ‍F
November 4, 2024
We have just had the best 2 weeks at the Riu palace Mexico. Family in our 40's travelling from UK with friends. We are quite well travelled and have stayed in various hotel chains. I must say the Riu staff at the palace are the nicest, friendliest people. Everything done with a smile, attentive and just genuine loveliest people. From the maids, waiters, waitresses, bar staff and Entertainment team. Thank you for making our stay that extra special. We went across to the Tequila and they do have a better stage area for evening entertainment and of course the wild Friday night neon and white party which is a must. However they don't have an air con lobby bar and waiter service on beach and pool like the palace does. You can have lunch at the other Riu hotel but not dinner. Beach - Amazing beach, no seaweed and powder soft sand. You can walk along the beach to playa del Carmen and takes about 45 mins, we stopped off at the other Riu palace for a swift drink. Food - we really enjoyed the food and as you would expect plenty of choice. Steak house was our favourite, mexican the least which is ironic. Food is always subjective but honestly you will find something you like. Not sure on the turkey and mash potatoes for breakfast - yes that was a choice Trips - we did xcaret and xplor night one. We booked with TUI and paid the transport but these 2 parks and very close and probably would get a taxi so you can get there early especially if you are doing xplor night one as we didn't get time to do all the activities. We also took a boat trip over to Isla murjeres which is a lovely island with blue waters. However traffic was bad and took 2 hours to Cancun where you board the boat and 2 hours back. In conclusion don't hesitate to book your holiday to Mexico and Riu palace. You will hopefully love it as much as we did.
b‍a‍l‍d‍y‍_‍8‍3
September 24, 2024
On arriving at this hotel my first impression was this hotel is dated not what I expect for a Riu Palace, it very soon became very evident this hotel is suffering from Black mould the first room we was offered had it in, the second room had it in also the baths was very dirty stained. the third room we was offered also had black mould in and a damaged stained bath enamel damaged, this is dangerous if anyone gets the enamel in there skin means a trip to the hospital. we was eventually given a fourth room which had been cleaned and i could smell fresh paint within this room i did say to the manger you cant paint over black mould it will just come back through, this proved to be the case before the end of our stay the black mould was showing even in this room. it was very evident in many corridors and some of the toilets that black mould was evident this needs treating, the staff was very friendly, but many of the waiters i seen not washing hands on using the toilet, although there are laws in Mexico about smoking in public places hotels beaches no one takes any notice of them even this hotel, the sunbeds all require replacing dirty stained many of them also have black mould on them. there was tiles on the bottom of the pool left from a recent repair to the pool, the ramp into the pool had a green mark on the entrance to the water very slimy, a lot of the sun umbrellas at the pool are broken, food hygiene is paramount for me they lady who puts the bread out in the morning should be wearing gloves in the heat and humidity sweaty hands handling bread the guests are eating, the entertainment is very good and the team work hard, there shows are really good. the food is hit and miss some ok some over cooked and some undercooked some raw. in my opinion this hotel needs a urgent upgrade to get it to where it should be
F‍r‍e‍e‍d‍o‍m‍1‍0‍3‍1‍0‍4‍4‍7‍7‍2‍2
September 19, 2024
Girls week away for 50th birthday Had a great week at this hotel, after TUI cancelling our original booking at planet Hollywood, so glad we picked this hotel, food was great, always something different everyday, staff were always friendly, pleasant and happy to help, room was nice, had a whirlpool bath, beds were a bit hard for me.. beaches are the cleanest and clearest I have seen, never seen any seaweed, choice of drinks were good
A‍d‍r‍i‍a‍n‍a‍ ‍P
August 28, 2024
Went on a family trip 8 of us in total we had the most wonderful time in this hotel . Our expectations were above Beyond, this property is all that your heart.needs. Maria and Elena the GM , Claudia run incredible resort the best. In the restaurant Sergio and our favorite waitress Fabiola the best and of course many more the entertainment staff wow the best love them all. We did not wanted to go back home for sure will come back . Cleanliness is unbelievable and ongoing. They treat it us so well that we felt emptiness when we left . Can’t wait to go back Riu Palace Mexico!!!!
T‍e‍d‍d‍y‍V‍e‍s‍k‍o
June 21, 2024
Very clean hotel. The staff is very kind and helpful. The beach is nice too. The bid asset is to have the accessibility to the other RIU hotels in the area too. But the best one is RIU Palace Mexico. Don’t forget to join the Neon party at RIU Tequila! It’s just across the street.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 5, 2024
I stayed at the Rui palace from the 18th November to the 2nd of December. When we arrived on the 18th we were given a room close to the pools that was very convenient. The staff throughout the hotel were friendly and a credit to the Rui hotel chain especially Fermin and all the staff around the pool area. I found the food a bit disappointing but if you go hungry that’s your own fault. The real let downs were the lack of WC,s and lack of Guest lifts?, there are only 2 that are both situated at the reception end of the hotel. If you had any walking disability and were unable to climb stairs then the walk to get to a lift from the pool was quite a distance as I found out. I met some really nice vacationers while there.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 5, 2024
We are here now, the staff are fantastic and will do anything to help. The hotel overall is good but there a a couple of things that need addressing. 1st the pool area: the beds and parasols need replacing, the pools have missing tiles and also have black mold in them. 2nd the food: we have stayed in multiple Riu hotels throughout the world and also stayed in palace hotels, the food here is not up to standard, cold food at the beach restaurant and not much choice in the evening unless you like fish. The food does not get replenished straight away.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 3, 2024
Firstly, thank you Maria for an amazing room and I hope you had a great birthday! Sorry we couldn't say goodbye as you were in New York, you are amazing. Special thanks to the staff in the lobby, Elena (you need a promotion) you are amazing and remembered every evening 'savinyon' and a 'behaimia', Rigo, you always gave a smile, Luis, you are a Saint when it comes to loud "drunken" customers and so professional and least not least 'Omar' what a lovely guy. Around the pool, 'Pastor' and 'Javi' (who loved my husbands Leeds Utd Cap), these guys really stood out to us, but I also need to mention 'Addy', 'Mary' and 'Noe' very professional and attentive, lovely hotel throughout, my only recommendation would be to lower the music around the pool as this was too loud and at times found it unable to relax. Would I return, YES, I also need to mention Manuel and Fernando, the guys on the door, Amazing
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 3, 2024
This is my first trip to a RIU property, but I've been to AI resorts in MX about ten times previously. We were looking to try something different, smaller than the large Iberostar or Barcelo properties further south in Riviera Maya but not too small. I felt it was was quite nice as a couples resort. I went with three of my kids and two of them have significant others (and one 18 month-old). RIU upgraded my daughter's room upgraded to a larger one that gave them lots of room for the crib they'd requested, which was very nice! However, I was sharing a room with my 22 year old son, which it wasn't a great situation for the two of us because the room style is open concept --meaning the bathroom and bedroom are basically all one (only the toilet is separate, as well as a frosted glass door on the shower). There is an option for a privacy curtain that can be drawn between the bathroom section and the bedroom section. (see pics) But even once we were moved to a room with that curtain, it doesn't provide much privacy because it only comes partway across the room; there's a big walkway right where the closet is, and the closet has mirrors on the doors, so that ends up reflecting your image into the rest of the room, making it awkward when you get out of the shower and try to get dressed in private. For that reason, I do not think these rooms are ideal a "girls trip" or for families with kids older than whatever age you don't want to be undressing in front of the kids. The rooms are all basically set up that same way. That was my biggest issue with the resort, and it's just set up that way. If that's not an issue for you or your family, then go for it! On the plus side, our check in went super quickly compared to some of the other large resort, which inexplicably tend to take 30-40 minutes. I was shocked when we were done in under 5 minutes. The resort was a nice size, and had we been there for more than 4 days, we would have checked out some of the neighboring RIU properties because you get reciprocal privileges while staying at RIU Palace Mexico. The beach was really very nice with soft sand and multiple rows of palm trees, and there were lots of chairs. Definitely still go out early (by 8:30 AM) to make sure you can get seats if you have a larger group. It was a little harder to get chairs by the pool than at the beach, but by going out early, you should be fine too. The food was fairly typical of AIs, with the huge breakfast probably being the best meal of the day. We could eat at specialty restaurants each night, first-come-first-served with no reservations. Those dinner restaurants were good but not amazing ... neither the steak nor the lobster were very tender at multiple restaurants. They have a Japanese restaurant but it's not teppanyaki style where they cook in front of you. One thing we really appreciated with an 18 month old is that they bring out a highchair/baby chair with the tray sanitized/wrapped in plastic. The staff members all

Services & Amenities

Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Breakfast
TypeAmerican
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

Property Description

  • Number of Rooms: 4
With a stay at Hotel Riu Palace Mexico - All Inclusive in Playa del Carmen (Playacar), you'll be a 2-minute drive from Playacar Golf Club and 10 minutes from Xplor Theme Park. This all-inclusive property is 1.8 mi (3 km) from Playa del Carmen Main Beach and 5 mi (8 km) from Xcaret Eco Theme Park.

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and a sauna. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Don Julian, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Frequently Asked Questions

What are the check-in and check-out times at Riu Palace Mexico - All Inclusive?

The check-in time at Riu Palace Mexico - All Inclusive is 15:00 and the check-out time is 12:00.

Does Riu Palace Mexico - All Inclusive have a swimming pool?

Yes, Riu Palace Mexico - All Inclusive has a pool. You can also find more details about the pool and other facilities of Riu Palace Mexico - All Inclusive on this page.

How much does it cost to stay at Riu Palace Mexico - All Inclusive?

Prices at Riu Palace Mexico - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Does Riu Palace Mexico - All Inclusive provide breakfast?

Yes, Guests staying at Riu Palace Mexico - All Inclusive can enjoy breakfast during their stay. Breakfast option(s): American.

What amenities and services does Riu Palace Mexico - All Inclusive have?

Riu Palace Mexico - All Inclusive has the following amenities and services: Swimming Pool, Snorkeling, Spa.

What is the cancellation policy for Riu Palace Mexico - All Inclusive?

The cancellation policy for Riu Palace Mexico - All Inclusive varies depending on the type of room and booking conditions.

What attractions are nearby Riu Palace Mexico - All Inclusive?

When staying at Riu Palace Mexico - All Inclusive, you can start your vacation by visiting the nearest attractions: FlyBoard Playacar, which is 120m from your search (straight-line distance).

About This Property

Average Price FromSGD385
Hotel Star Rating5