We just came back from a full week here. Check in was a breeze, the front desk agent was very informative and helpful. We got a surprise upgrade to an ocean view room instead of the garden we booked. We live in the Caribbean, so we see Caribbean beaches all the time, but this beach is amazing to watch. The tide is insane! In a good way (not for swimming but it made for good watching haha). So the pros of the hotel: - Very VERY friendly staff. Everyone had a friendly disposition, and always greeted with a smile. The staff definitely carries the resort. - grounds are beautiful and well kept - pools are amazing and one is absolutely huge. - there’s a kids playground that’s always accessible(but bring bug spray and watch for ants!) - we needed covid testing done for travel (our home country still requires them) and the concierge was very helpful at arranging a clinic to come to us to take the samples. Now unfortunately, there are some cons to mention… - housekeeping was inconsistent… room was clean enough, but as you can see in the pictures, there’s mold in the shower and dirt in places that have obviously not been cleaned in a long time. - the pillows on the beds smelled like mold. I was going to request new ones but forgot, and by the third day the scent seemed to have left. - one day we’d get 2 towels, other days 3 and only 2 days of our 7 days we got the correct amount (4). I had to leave a note requesting that. Same issue with the complimentary water you are supposed to get daily… most days we didn’t receive any. Normally not a big deal but since there’s no convenience store nearby or on premises, and we’re not paying 5$ for a bottle of water, this was quite annoying… - nothing in walking distance. No convenience store on premises if you need a water, razor or something like that… - the room was an upgrade, but it had random stains on the walls, rusty shower hinges, and black stains (don’t think it was mold but it did Look terrible!) all around the ac. (See pictures) The toilet seat was broken and moved when you’d sit on it, and the entire toilet door (heavy frosted glass) had its hinges coming out. It was scary, especially since we have kids. We mentioned it to the front desk and they just had someone screw it back in. It proceeded to come out again bit by bit the remainder of our time. - bath robes with holes in them… not exactly the luxurious feeling it’s supposed to represent… - phone Never worked. We mentioned it, were told someone would come check but nobody did. Normally not a problem except we were expecting a call from the testing center. - hotel is nice and quiet unless there’s an event or convention. The last 2 days of our stay it got super busy, and it became clear that the elevators were not enough for the load of people needing them. - restaurant navigation is confusing. There’s a schedule posted in the elevator and at random spots in the lobby indicating which restaurant has breakfast buffet or dinner etc. But 5 out of the 7
Excellent
56 Reviews