The Westin Pittsburgh

Good ambience

We stayed here for my daughter's graduation from CMU. While a little further from the school than we normally stay, we needed an accessible room for my father in law, and this property had the best option. Very well appointed and he was thrilled with the ease of access in the bathroom. We were able to get two rooms on the same floor as I requested which made things easy for all of us. We also enjoyed the breakfast buffet and dinner at Bills Bar. All staff were helpful and friendly.

Rooms are clean and it is supereasy to get to the convention center. Negatives: 1. Slow service, had to call multiple times on one occasion to get water bottles 2. Billing was fraudulent, breakfast was included in room costs but on the final bill charged separately 3. Post visit customer service is unsatisfactory, nobody picks up the call if you have a billing question Based on the amount of charges, poor services and older state of the property, it was not worth the amount I paid

My room was on the 7th floor. The shower drained slow. There was NO fitted sheet on my mattress! Curtains were falling apart. Brochures were wrinkled like water had previously spilled on it and dried from a previous guest. There were no trash liners in my room for the duration of my stay. For the price it was NOT worth booking. The Starbucks downstairs was out of everything basically. The peep hole in my room was missing the cover.