Guest User
February 11, 2024
The bathtub in the suite room was dirty... I rinsed it with water and rubbed it with my hands, and black mud came out. The hotel first offered me a disposable bathtub cover (there was no bathtub cover in the room) and one person came to clean it. What I got was still a glass cleaner. After I asked again and again, I got a bottle of all-purpose cleaning fluid. I asked if there was alcohol for disinfection. The cleaning staff told me that there was no alcohol. I called twice. The first time was for cleaning. They didn't proactively provide a bathtub cover. Then when I saw that the one I got was glass cleaner, I called the front desk a second time and asked if they had any disinfectant. I still used glass cleaner and the bathtub cover was delivered. Then again and again. After asking, I changed a bottle of all-purpose detergent for cleaning, and the shower water was hot and cold. As a five-star price, I felt that this service was inappropriate. I did not hear any apology letter. When I checked out the next day, I didn't apologize or anything. I took the initiative to point out that the bathtub in the room yesterday was dirty, so I just responded with a sentence. There is no drink in the refrigerator in the room. I don’t know if this is the case in other Kaiyuan. Overall, the bathtub problem made me angry. I didn’t take a photo. I was so angry that I forgot to only take a photo of the glass cleaner.
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