Baan Laimai Patong Beach Resort

Mixed feelings about this resort. I booked a superior room with balcony, to discover upon arrival that the balcony was actually indoor. A balcony in a covered space (atrium, i added pictures). But when i went down to the reception and shared my disappointment, the only response the front desk gave me was ‘my system says this is what you booked’…. Not even asking, can i have a look at your booking or asking me anything. Basically saying: I don’t give a **** and my computer says i’m right. When Trip tried to call her, but couldn’t reach her on the phone, she said “oh yes, that’s because our sales team already went home”… again: ‘not my problem’ attitude. Very bad and definitely not up to common hospitality standards. The ladies’ supervisor luckily did a lot better and Trip did an amazing job to come to a solution. Location is very central, good restaurant, amazing layout and pool. Also be aware that even if you book and paid for a double room, if your friend (male or female) is too tired after party to go back home and sleeps in your room, they will charge you 1,000 Bth extra per night. I find this also ridiculous. The last picture is after the upgrade.

Great stay. The Baan Laimai is conveniently located, right in the heart of Patong. Whilst there’s a lot happening around with so much great nightlife, the room was facing poolside and so there was almost no notable noise at night.

Beautiful property with friendly staff and service Location right across from the beach and close to shopping The restaurant served delicious food!

This hotel stay is excellent with all the attentive staffs catered to your needs and request! Especially when they see I teaching my baby daughter swimming in the pool, they bring a kid life jacket for my baby daughter. The pool bar is great too. Checking in and out is easy without any hassle, will stay at this hotel when visit Phuket again

When I tried to leave the hotel, I was accused of breaking a tiny part of the TV frame—a crack so small it was barely visible. I didn't do it, and then they demanded I pay the full price for the TV. When I refused, they threatened to call the police. I had a flight and another hotel booked, and to avoid missing my flight and being delayed, I felt obligated to pay, even though I hadn't broken it. In the end, I paid for the TV and gave it to the driver. Note: The hotel manager was completely uncooperative, even though I've been a regular guest there for years. I repeat, I didn't do it, and I'm a loyal customer of the hotel. This is the booking number: **************** عندما اردت مغادرة الفندق، أتهمت بكسر جزء صغير جدًا من إطار التلفزيون - كسر صغير جدًا لدرجة أنه بالكاد يُرى. ولست انا من فعد ذلك ثم طالبوني بثمن التلفزيون كاملًا، وعندما رفضتُ، هددوني بالاتصال بالشرطة. كان لديّ حجز طيران وفندق آخر، ولتجنب تفويت رحلتي والتأخير، شعرتُ أنني مضطر للدفع، مع أنني لم أكن من كسره. في النهاية، دفعتُ ثمن التلفزيون وأهديته للسائق. ملاحظة: لم يكن مدير الفندق متعاونًا على الإطلاق، رغم أنني كنتُ ضيفًا دائمًا فيه لسنوات. أكرر لست أنا من فعل ذلك ، كما أنني زبون دائم للفندق

Overall we enjoyed our stay however,renovations were going on near to our room even though we had requested a quiet room which was disappointing and there was no mention of this when booking, therefore be careful which rooms you book.. The hotel is in a great location and the breakfast is very good with plenty of choice ..