Wyndham Grand Phuket Kalim Bay Reviews

I have quite mixed feelings about this hotel. I booked a suite with a private pool and sea view. The view is nice, although largely obstructed by the building in front. The room service is excellent, extremely responsive and fast. The staff are incredibly kind and helpful; I really want to emphasize that point. Now, for the downsides: The organization is simply terrible. It took us over an hour to get our room cards, and believe me, after a four-hour flight followed by an hour's drive from the airport, a check-in lasting over an hour is more than unpleasant. When you arrive at Lobby 1, you're told that for suites, you need to go to another building via shuttle. We waited over twenty minutes before a shuttle picked us up. Then, once we got to the correct building for the suites, we were made to wait again, and I had to spend what felt like an eternity signing a huge stack of documents. Regarding the room, overall, it's fine. It's not extraordinary; the decor isn't particularly memorable, especially given the price of the rooms. The pools could be much cleaner, as we found an open, used bag of chips in the pool and the water wasn't always very clean. The pools should also be heated when temperatures aren't ideal; we hardly used ours because it was simply too cold. The most unpleasant aspect of the hotel is this shuttle system for getting between lobbies and rooms, controlled by an app you have to download. The hotel is large, and getting to the lobbies, in particular, feels dangerous; the road is steep, and accessibility is really impractical. We sometimes waited over twenty minutes for a car to take us to the main lobby to catch a taxi for our activities or simply to go for a walk. Don't even try to leave the hotel on foot; a car is essential because the road is very busy with no provisions for pedestrians. So, to summarize, if you just want to stay at the hotel, enjoy the view from the pool, and use the hotel's services, it's an excellent choice. However, if you're looking to explore, walk around, and venture outside the hotel, it's definitely not the right location.