Holiday Inn Resort PHUKET SURIN BEACH by IHG

The facilities are unbelievably outdated, haha. I initially didn't believe the reviews about the worn-out decor, and now I'm just speechless. This room would go for 200-300 RMB domestically, but I paid 1400 RMB for one night. The hot water didn't work and needed repairs, the phone was out of order, and even the card reader for the door was rusted, so only I could get the door open. My elderly family members couldn't even manage it, it was ridiculous. When I told the front desk about the hot water, they said they'd sent someone, offering a very insincere 'sorry.' And the air conditioning noise at night was just… wow. The hotel's only selling point is the pool, but the water probably hadn't been changed in a while because my child had an allergic reaction. Maybe our kid is just delicate; other foreign children seemed to play in the water fine. The front desk staff were all very nice, always smiling, but completely helpless. Breakfast was okay, not great, not terrible, but definitely not worth the price. For fruit, they only had watermelon, cantaloupe, and dragon fruit – no other tropical fruits, not even a banana or pineapple. You had to make your own noodles, which… I understand prices are higher during peak season, but this experience was really bad. I originally booked based on the IHG brand reputation, but now I feel it's a huge letdown. My advice to everyone is to check the real-life guest photos, haha.

The room facilities were absolutely terrible. There was a strong musty smell, the duvet was damp, and the phone wasn't working. The floor was old and worn, the trash can hadn't been emptied, and there were no toiletries provided. The restaurant's hygiene was even worse, with ants crawling everywhere. This hotel really doesn't live up to the Holiday Inn brand name. I'd strongly advise everyone to avoid it.

I believe most guests use this hotel simply as a transit point, perhaps on their arrival or departure day, given its proximity to the airport. The name, Holiday Inn, suggests a certain standard, but honestly, the hotel's facilities, services, and overall quality are completely inconsistent with what that name implies. 1. **Non-existent service:** I booked a family room and arrived at 12:30 AM. There was only one staff member in the lobby. Our room was quite a distance away, and no one offered to guide us. My husband and I, with two children and two suitcases, had to trek across most of the hotel to reach our room. 2. **Extremely outdated hardware:** As soon as we opened our room door, we saw stained flooring, a broken kettle, and visible stains on the sofa. 3. **Unpleasant odor:** I'm not sure if it was our room or the elevator area, but every time we passed by, there was a strong, foul sewer-like smell, which was particularly disgusting. 4. **Poor soundproofing:** Early in the morning, we were bombarded with all sorts of noises. It was impossible to get any proper sleep. 5. **Questionable hygiene:** I paid for breakfast myself, 600 Thai Baht. The selection was limited, and laughably, the noodle station was self-service. The flame was high, but the water never seemed to boil. I met fellow Chinese guests who were all complaining about it. To top it off, there were flies buzzing around the cakes. 6. **Murky swimming pool:** The 'swimming pool' was visibly cloudy. It looked appalling. In conclusion, please avoid this place. I find it unacceptable that a hotel costing over 1000 RMB per night could be in such a state. I had originally planned to stay until the afternoon, but after breakfast, we immediately left for our next hotel. I genuinely didn't want to spend another minute there.

Our flight arrived in Phuket late, already past midnight on our first day. The hotel we originally booked wasn't great, and our baby wasn't happy, so we quickly switched to this one. We finally got here around 2 AM. The room was a bit old, but the service was excellent. I'd definitely recommend it for families. It's just a short walk to the beach, and there are convenience stores nearby. We even left some luggage behind, and the staff kindly arranged for a taxi to deliver it to our next hotel. The service was truly thoughtful!