There was a very large 4 day anime convention being held there during my 2 night stay. Hundreds and hundreds of teenaged kids with no supervision and young adults were everywhere. It took 5–10 minutes to get an elevator at times. The hotel handle the event very well and still provided great customer service. They were prepared and well staffed for the event. However, they were unable to honor my request for an early check-in, their valet was full my entire stay and they did not have any luggage carts available. To make up for this inconvenience, they upgraded my studio suite to a 1 bedroom/1.5 bathroom suite on the 28th floor, provided a $25 daily food credit and one free drink coupon. The room was huge with views of the city. Of course the room was very clean as expected from a Sheraton brand hotel. They also had a small room service menu available from 6am-11pm daily that was decently priced, likely because it came packed like a to-go order and not plated. They were out of a few menu items but let me tell you the burger and fires were sooooo delicious. The fries even made it to the room hot, crispy and well seasoned on 3 separate occasions. Winning! I would absolutely chose this hotel for another staycation in the future. The location of this hotel is prime, easy access to public transportation as well as being walkable with lots of restaurants, museums and nightlife available with in a 3 mile radius. Fun for both adults and kids!