The Arco Hotel Midtown Village , Sonder

-The street noise was extremely loud all night. Earplugs barely helped it was so loud. -The bathroom was completely unheated and freezing. -The room was also really cold but after a very long wait the heat finally made the room warm enough that we weren't shivering if we took our coats off. -The water pressure in the shower was low. -The coffee machine was broken. - The venetian blinds controls were broken.

I made a reservation 11 months in advance and they cancelled my reservation 3 hours before check in They said they had no other rooms at other locations but when I searched for other wonder locations there were They told me a refund was on the way but it wasn’t and i had to call to get it done and was on hold for almost 30 minutes

Summary: AVOID unless you like being ripped off. Fully paid on ******* months beforehand, this crooked dodgy company has illegally overcharged ON an additional 3 separate occasions!! Nightmare to get refund for illegal charges, verging on 4 weeks of back and forth. Full details: booking was fully paid months beforehand. Youre then pestered to “register” with sonder and provide a payment card for security purposes. After this “registration” my payment card was mysteriously charged the same amount as the accommodation costs (which i already fully paid a month earlier in *******!). I contact sonder (also to be known as “scamder”) to query and complain only to be dismissed “we dont see any issues with your booking” - finally after 2.5 weeks later when i start asking my credit company to reverse the charges suddenly they “care” and actually investigate. The result - What a shock - I've been double charged. They FINALLY refund this. Then…two days later Ive been charged AGAIN. And..then another day after ANOTHER (third) charge thats currently pending. As i write this review im still trying to get my money back for these further duplicative (and triplicative?) illegal fraudulent scam charges. This crooked criminal company counts and relies on people not noticing all these charges amongst all their other costs and seeks to double and tripled charge to scam and rip you off and defraud you (and hope you dont notice). And then when you notice the scam and fraud taking place, first they tell you theres no issue and then drag their feet. AVOID THIS CROOKED CORRUPT SCAM FRAUD HOTEL AT ALL COSTS. How Marriot is aligned with with company is worrying as it will destroy their brand reputation. This whole debacle and scam has taken around 1 month of back and forth when i should be enjoying my holiday. Not to mention all these fraudulent scam debits against my account means ive been without my money for a period od time and refunds take time to process back too. The icing on the cake on how Ive been screwed and ripped off? When theyve processed the refunds for their scam fraudulent charges the exchange has moved (im Australian) so ive even lost money - you literally cannot script this stuff.

Location was good in center city. Room was fine since I was at a conference and mostly sleeping there. Bed was comfy enough. Pillows pretty standard for a hotel. Some cute art. But certainly not the most modernized place in Philadelphia. Good value. Clean bathroom and room

My partner and I stayed at Sonder The Arco while scouting housing in Philadelphia, and it was the perfect choice for a low-cost, safe, and comfortable stay near downtown. The location was excellent—within walking distance of great restaurants, transit options, and everything we needed to explore potential neighborhoods. The room was clean, well-designed, and had all the essentials for a hassle-free stay. The self-check-in process was smooth, and we felt secure throughout our visit. While it doesn’t have traditional hotel amenities like a front desk or daily housekeeping, the convenience and affordability made it a great value. If you’re looking for a budget-friendly and stylish stay in a prime location, Sonder The Arco is a fantastic option. We’d definitely stay here again!

Super clean room, comfy bed and pillows, very cool view and the location was perfect. Right in the heart of center city, Philly. Every where we need to go we could walk.i would stay here 1000 times over. My daughter and I had a blast and will return. Love Philly and our accommodations.