Nightmarish stay – no consideration for customers. I booked two nights at the Hotel Prestige for €120 and spent a sleepless night. The fire alarm went off at 10 pm, 11 pm, and then every 10 minutes between 10 pm and 1 am. It was impossible to sleep, constant stress, an extremely distressing and unbearable situation. The worst part? No clear explanation, no one in charge on site capable of handling the situation properly. The next morning, I complained at reception. They told me, "We'll check with management," then, "We'll call you back." The result: a complete refusal of any refund or compensation, with a cold and unpleasant response: "It's normal, the alarm is working." So, according to them, not sleeping all night is normal and doesn't warrant any compensation. A reputable hotel cares about its guests' comfort and takes responsibility for its malfunctions, especially when they last for several hours in the middle of the night. Here, there was no empathy, no professionalism. I strongly advise against this establishment if you wish to sleep peacefully or be respected as a customer.
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