I have been to so many cities and stayed in so many hotels. I have never seen such a bad service! ! ! The front desk clerk is extremely unskilled in business! Very bad attitude! Advising the front desk supervisor, not only did not listen at all, but also quarreled with the guests! The front desk clerk called the room, and didn't ask the colleague during the operation. Let us wait. We waited for two minutes and didn't reply! The room card was made into another room when you checked in, and it was made into another room again after going down! The most important thing is to check out! ! ! We didn’t tell us the check-out time in the early stage, so we called us when it was time, let us go down immediately, or half the fee would be deducted! Going to check out, let us go if we don't charge the money, we also actively asked them not to charge, the business process is extremely unskilled, thinking of it, let us come back to pay for the room! I have never seen such an unprofessional and unskilled hotel front desk in so many years! The front desk supervisor with such poor quality is really exhausted! ! ! Unheard of! ! ! It's nothing more than suggesting not to listen, and even quarreling directly with the guests! ! ! A good trip was completely ruined by her! ! ! The first time I came to Penglai, my image of Penglai was completely ruined by the hotel! ! ! Won't come again for the second time! I won't let friends and family come the second time!
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