Sadly, we were coming back home for a Funeral. We were three adults & 3 children, aged 6-9-12 so we reserved two adjoining rooms. I needed a handicapped room with a king bed. The rooms were beautiful and appeared quite clean. We were meeting up with family - I had told my brother and his adult sons to stay here. My niece, who lives nearby, picked me up at the airport and joined the rest of us for a few drinks & some food at the lobby bar. I was shocked by how Large this hotel is. In walking from our rooms to the restaurant, I realized I could not walk that far! I have MS. I called downstairs to see if a wheelchair was available. She didn’t know but w would call me right back. No phone call. So 45 min later I called & was told “someone in my room declined it.” Instead of a call, someone came to the room where the kids were playing, adjoined to MY room. My 6 year old opened the door and told the man they didn’t need a wheelchair! A six year old! Why not ask me ME? Or an adult at least? I am accustomed to high prices in hotels. I was not prepared for the costs for breakfast! Or dinner! I will say that the waitstaff and the manager were superb. I don’t normally eat breakfast but I had a taste of my granddaughter’s grits. Wonderful! I asked if I could get just a tiny ‘side sized’ bowl of grits. I was charged $5! And the bowl was half empty! Overall I was quite impressed. It had been a traumatic weekend for us - my nephew was only 25. Once I had a wheelchair, it was easier to move around inside the hotel. After I got home, my daughter said she’d had to give them her credit card to get into the room, even though I called 1/2 hr before she got there saying NOT to ask for a separate card bc I was paying for everything — and I confirmed that she had my Hilton credit card data. So when my daughter went to fill up her big Yukon, it denied her card. I was livid. I’ve note talked to Connor several times. For over two weeks he’d put me on hold for 20-30 minutes then tell me it had been corrected. NO, it was not. I paid for their room & food but it showed she’d maxed out her card! And you charged ME for it, too. That’s double dipping and it is illegal. “Someone will call you.” “ Who?” “ someone in Finance.” “No names? A phone number?” “No, just call me at this number.” It’s now April and NO ONE has called me. No one. Could someone PLEASE call me and correct the over-billing? You have a beautiful property. I feel like I have been robbed — and No one at the facility will help. Perhaps this branch should have a new manager - and a front desk person who understands what Help means.
Excellent
64 Reviews