Guest User
May 31, 2024
Stayed for 4 nights with a 1.5year old toddler. It was a very pleasant stay overall. Sharing the highlight’s: Highs: - Neat, clean, spacious, comfortable & modern rooms. Ample amenities available. Whatever you need is usually there or they happily & quickly provide. - Delicious food promptly served, they happily customised non spicy food for our toddler, who also enjoyed the variety in breakfast. -They have a kids play area and a pool which was good for our toddler to spend time - Well mannered and helpful staff, they assisted me throughout whenever I needed help managing my baby alone. - Location: few minutes walk to most cafes and the river. Easily approachable and ample parking space Lows: - The pool was not well maintained. We stayed from Wednesday to Sunday and except on weekends, the water was not refilled or cleaned. On weekend, due to the rush, the pool water was almost opaque and visibly contaminated. We avoided the pool altogether during our long stay because of lack of cleanliness else it would have been the best experience with our little one. - the kids play area was covered in dust on the first day of our stay, despite requesting twice to get it cleaned up, no efforts were made. Since spending the whole day in the hotel room was impossible with a kid, I had to let my toddler play for some time in the mess. Deeply disappointed with the experience with pool and play area, which were essentially the main reasons why we had chosen this particular hotel. Would have appreciated if they paid better heed to our requests especially since we stayed for so long. Overall a good stay and will recommend it highly for families or couples for a long or short stay. It would have been a wholesome experience for us had the pool and kids play area been functional and well kept.