Mytt Hotel Pattaya

The hotel's location is great, with many restaurants and bars right outside. If you turn left, you're at Pattaya Beach, which is very lively. There are also many shopping malls nearby, and the hotel's pool is beautiful.

The hotel is not far from the beach, within walking distance. The room was clean and the staff were lovely and provided excellent service.

The hotel's location is great, within walking distance to Big C, the beach, and Terminal 21. The rooftop pool is stunning, perfect for photos. I booked a deluxe room, but it definitely wasn't 33 square meters; at most, it felt like 25 square meters. The standing shower was a bit cramped; you could touch the toilet when you stepped out. If you hung a towel on the shower door, it would practically be on the toilet, which I personally didn't like. However, the staff were friendly and welcoming. They always smiled when we returned from outside and greeted us proactively in the mornings. A special mention goes to the breakfast. We didn't purchase it with our room, and eating breakfast in the tourist area for four people cost around HKD $200 each time. For our 5-day, 4-night stay, breakfast alone would have added up to nearly HKD $1000. However, if you book the room with the breakfast buffet included, it's only about HKD $800. So, I personally think it's more cost-effective to book the room with breakfast. If you're looking for better value, you can order takeout via Grab and have it delivered to the lobby. You'll just need to go down to the front desk to pick it up yourself.

This hotel charges an extra 'headcount fee' under various pretexts. I had booked a twin room for two people that day. Later that evening, a friend got drunk, and I brought them back to the hotel to rest. The front desk informed me that my friend needed to register as a guest. After my friend completed the registration, the front desk stated that because my friend was not on the original registration list (only my name was listed during check-in), an additional 1000 NTD accommodation fee would be charged. I asked the front desk if it was not acceptable to register my friend as a guest now. The front desk replied that the 1000 NTD fee still needed to be paid before they would allow my friend to enter, and they presented the terms and conditions I had signed upon check-in (a small line of English text). Meanwhile, there were also foreign guests bringing friends in at the time, but they were not stopped or asked to pay an additional fee. This made me feel like there was an element of racial discrimination!!! That night, I reported the issue to a Trip.com staff member, who immediately communicated with the hotel. However, the hotel insisted on not refunding the fee and could not guarantee whether such incidents would happen again in the future. This hotel literally 'serves dishes based on the guest' – they charge fees based on who you are and their mood. I advise everyone to carefully consider and evaluate before booking this hotel, as there's a risk of hidden surcharges and disguised price increases!!! Furthermore, there were cockroaches rampant in the room that night, but thankfully, the housekeeping staff dealt with it immediately!!!

This was my first time choosing this hotel, mainly because it had a bathtub and the room was quite spacious. The only minor drawback was that the balcony door was very heavy and required both hands to open. However, the hotel breakfast offered a wide variety of choices!

This time, I booked three rooms: a double and two singles. The double room was on the 11th floor with a decent view. There's a bar across from the hotel, but no noise reached the room. The room itself was quite good, not too cramped. Getting to the beach or shopping mall from the hotel is convenient; it's within walking distance, even for someone lazy or sun-averse. Overall, I was impressed.

An absolutely terrible stay, I'm giving it a real-name bad review, and I have photos of everything. There's clear racial discrimination against Chinese people. Upon check-in, they charged me a 5000 Thai Baht deposit for three nights, even though Ctrip clearly stated 1000 per day. On the second night, the air conditioning in my room leaked. The front desk staff deliberately favored Indian guests, letting them cut in line, leaving me waiting for an hour before changing my room. This was clear differential treatment and discrimination against Chinese customers. When I raised my concerns, the front desk was arrogant and rude, leading to an argument, and there wasn't a hint of apology throughout. The hotel completely lacks service awareness. I tried to communicate with the hotel through the Ctrip concierge, but the hotel didn't respond for two days, so Ctrip provided no real support. Then, my friend was charged a 2000 Thai Baht visitor fee, plus a 500 Thai Baht cleaning fee deduction. The hotel seems to find all sorts of ways to generate revenue. When I tried to get the staff's name tags to complain to the hotel, they refused, saying they would call the police. We asked to speak to the manager, but the manager didn't respond for two days. I complained to Ctrip, and they kept saying they couldn't even reach the hotel. I paid for accommodation only to experience differential treatment and substandard facilities. My experience hit rock bottom. I do not recommend this hotel to any Chinese tourists and hope the platform intervenes for supervision and rectification. Of course, if you like the smell of curry, can tolerate discrimination, don't mind the hotel manager ignoring complaints, and are okay with a 15-minute walk to 7-Eleven, then you can choose this hotel.

Overall, the hotel's facilities are ideal, and the pool is great. I went to the gym every day; it's spacious with a good variety of equipment. However, the soundproofing in the rooms is very poor. TV and music can easily be heard in the next room, and even conversations carry through, making it hard to sleep. Calling to complain didn't help.