Sunday Grand Jomtien Pattaya

For this price it’s okay,we saw mouse at the canteen 😭it’s cheap and location is not bad,but don’t have a lot around

The problem is not the star rating. The problem is that a hotel accepted a booking, took payment, and then failed to provide the room that was booked, while showing no urgency or care in resolving the situation. I booked and paid through Trip.com for a Deluxe Triple Room for 3 adults. I arrived at the hotel at approximately 6:30 pm. At this point, I was not immediately given a solution. It was not until around 9:30 pm that I was finally told my booked room was unavailable and that I would have to accept a smaller downgraded double room or leave. The replacement room was not suitable for 3 adults, was in poor condition and did not meet the requirements I had already communicated regarding my mobility difficulties. A room further away from facilities was offered despite my request for easier access. While waiting at reception, I spent a long time trying to resolve the issue. During this time, I witnessed several other guests arrive with confirmed and paid bookings who were also facing problems. Families with young children were left sitting around reception late at night with their luggage, unsure what they were going to do. This was not just my issue; multiple guests were affected. I decided to give the hotel the opportunity to fix the problem. I left to get food and returned at approximately 2:00 am, giving them several hours to find a suitable solution. Unfortunately, nothing had been resolved. When I returned, instead of an apology, an update or any genuine attempt to help, the receptionist simply waved his hand dismissively at me as if I was an inconvenience. The final reason we decided not to stay was seeing mice running around the property with our own eyes. My wife immediately refused to stay. After the way the booking issue had already been handled, seeing rodents was the final confirmation that we could not trust the standards of this hotel. Trip.com eventually offered a refund because the hotel could not provide the room that was booked, but the hotel itself showed no accountability or willingness to resolve the situation. There was: No apology. No proper explanation. No urgency. No respect for confirmed bookings. No consideration for guests with mobility needs. No acceptable solution. A hotel does not need to be luxury to treat people properly. Cleanliness, honesty and basic customer service should exist at every level. I have seen more compassion shown towards animals than the way some paying guests were treated here. The price was not the reason I booked this hotel. The location was. I needed somewhere convenient for one night before my flight. Instead, I experienced overbooking, poor communication, dismissive service, an unsuitable room and mice on the property. My advice: avoid this hotel. A confirmed booking should mean something.

For 3 nights we faced 5 problems Floor tiles are uneven damaged and toilet water is not working. Can’t flushing. Spray is not working. Lights are cut off and the worst things is on the checkout morning the electricity is totally cut off.

Good location, fair reception, cheap hotel you can pay and stay for short time. Room with fair cleanliness but little cigarette smell. If you open a window, the smell decreases. Fair bathroom without toilet mat so your floor might be wet. A/C works with noise all night. Recommend to stay for short time.

Initially, they gave me a bad room with an unpleasant odor. Afterwards, I went to the reception and informed them about the bad smell, and they gave me another room that was much better. The cleaning lady cleaned the room the next day and told me to change some things, which she did very well. Thank you for your service. Honestly, the price at this hotel is very good considering the service. I recommend that if someone else is dissatisfied with this service, they should go somewhere else and pay more. This hotel offers excellent value for money. Thank you for everything. That's all I have to say.