Guest User
February 29, 2024
Not at all what I expected, this is a 2 star hotel at best. Positives - Beds fairly comfortable Also heating in rooms worked well we were always very warm. The Chambermaids did a good job with the cleaning. Most of the staff were friendly and courteous. Negatives - Breakfast was awful, probably the worst quality and selection of food I have ever encountered at a hotel breakfast. Due to some issues we were offered free breakfast for two mornings, and after trying once we declined. On day 1 and day 2 our shower was freezing cold, theres seems to be an issue with this, and is mentioned in other reviews. The night we arrived we were allocated a room at the front of the hotel. We were woken really early to loud workman actually outside our window! We had two windows and a workman at each one! We explained about the water issue and we were initially told there was a ‘water system issue with the whole hotel’ They then sent a front of house chap to our room who then advised we should move rooms away from construction work and that actually our shower was completely broken. After the hassle of moving rooms the shower was hot but very difficult to control temperature to the point it was scolding! At check out we were asked if we enjoyed our stay, we explained that we were still woken up every morning really early with loud drilling and construction work about two buildings down from the hotel, but incredibly close. There is a huge building that’s being built which looks like this will take some time, probably many months and there was a lady who was sat in the reception, who started talking to us very aggressively saying that they shouldn’t have notify customers of the Hotel construction building in the same street, because that was nothing to do with the Hotel. I then explained that at the beginning of the stay we were indeed disturbed by their own construction, which she acknowledged, but was very reticent and incredibly rude! Her name was Mounia, I asked for the details for the general manager, which she refused to give me the details! Unbelievable! I would never stay here again, and would not recommend it!