Novotel Paris Porte de Versailles Reviews

Hotel was near metro , less than 10 mins walk. Hotel is clean and cozy but small , just barely enough for 3 people (2 adults, 1 child) with luggages etc. . Staff was overall good. breakfast was same for 3-4 days, average but a bit expensive , only plus side is kids eating free. The worst part is no water bottles or basic amenities like toothbrushes/toothpaste, shower cap etc that you’d normally expect at 4 star hotel. The water refill station that doesn’t work most of the time , so a bit of a hassle. Paris is expensive so be prepared to pay high cost for everything and get little in return. I guess that is Europe overall. My main complaint is the Rose restaurant which serves terrible food, super expensive and slow (SUPER SLOW) services. They need more servers , our night was pretty packed and they didn’t have the staffing for it so everything was long and food was bland and cold by the time we got to eat it . So not enjoyable and do not recommend this restaurant, perhaps the upstairs rooftop restaurant is better but need reservations and most night it’s booked.

The room is simple and neat. The staff is polite but the hotel is a bit crowded and they seems dont have enough staff to deal with all customers quickly, while some idle staff seems does not possess the knowledge to deal with specific enquiries which lead to 1-2 staff overloaded. Most guests generally need to wait at the recption when ever there is any enquiry. The breakfast have two choice of resturants, one is buffet one is a la carte. Both is nice.. The resturant on 8/F can see the Effiel Tower from far.

12th December 2023. First day we arrived.Internet was down.We waited almost an hour at 8pm for the 3 rooms after 16 hour flight and 1 hour travelling and walking up a slope with all our luggages couldn't get our rooms as they didn't receive our booking. 15th December 2023.On the last day , we decided to stay an extra went to the counter to confirm if I need to do anything.They said nothing else.At 11.59am,They called all our rooms repeatedly to go down to pay deposit of 51 Euros. 12 January 2024.We got a charge of our 1st booking in full in Euros from the hotel. Either Trip.COM OR The Hotel was scamming or being scammed. Either way I don't recomd anyone to stay there or book with Trip.com as they were supposed to return our calls 2 days ago today is 15th January 2023.No word from anyone. Called back 3-5 time all the times they are experiencing high call volume. As a diamond member I regret being a member and booking through them.and this is not the first time this issue has happened. Booking and no room.If the app cannot cope with volume do not accept orders Still waiting for call back.Hope to restore my bank balance and Faith in this App.

Completely avoid thunder. The hotel gave Chinese people a cold room with a non-working heater, tricked guests to check out, and refused to refund. As a direct result, my girlfriend caught a cold and had a fever the next day, and the following one-year trip was ruined. Chinese tourists please flee immediately. My girlfriend and I checked into the hotel on December 27, 2024, for a total of four nights, with a room rate of 1500+ per night. As a result, the hotel allocated a room with a completely non-working heater and cold air from the central air conditioner. On the first night, I explained to the hotel front desk that the heater did not work and needed the hotel to give an electric heater first, but no one came that night. At around 12 o'clock in the evening, the bath water was not hot, and my girlfriend was directly frozen to shivering after taking a bath. The next morning, I went to the front desk from 8 am to 11 am, a total of 6 times, until I threatened the hotel that I would check out and change hotels if it was not handled within 10 minutes (key point), the hotel sent the so-called maintenance personnel to check in the room, but still did not give a solution, not even an electric heater. It was not until 11:30 noon that the maintenance guy confirmed with us in the room that the heating was indeed not working, and said that he would explain it to the colleagues at the front desk. It was not until 11:50 noon that the maintenance guy took out the electric heater to the room, but at this time our morning itinerary was completely ruined (the room was too cold, and my girlfriend couldn't put on makeup at all, and it was also that night that she caught a cold) and at this time we had decided to check out and change hotels. In addition, based on the outrageous operation of the hotel, we once asked for a room change, but the front desk also refused on the grounds that all the reservations were completed. So at 12 noon, I communicated with the hotel front desk and confirmed that it was due to the hotel heating problem. I could check out early and refund the remaining three days totaling 4500+ room fees, and I submitted an early check-out application on Ctrip. The black front desk of the hotel confirmed that a colleague would handle it immediately. So I completed the check-out. What's outrageous is that until four o'clock in the afternoon, the early check-out was rejected by the hotel. Ctrip customer service intervention was of no avail, so I could only give up the evening itinerary and return to the hotel at 19:00 to argue. The hotel manager first said that their front desk could not make any promises? ? ? Refund is invalid? ? Then they turned the tables and said that we Chinese guests were lying? ? ? There was no problem with the room, and even the maintenance guy told the front desk that the room was warm? ? ? Even outrageously said that she would feel cold after taking a shower at home? ? ? Direct lies + discrimination, Ctrip customer service was on the phone the whole time, and Ctrip has no power to bind this hotel at all. The electric heater for the alternative heating solution was urged ten times, and it was delayed for one night + one morning. There was no apology, and it was directly stated that it was impossible to refund, and no one at their front desk agreed to refund the money. Ctrip also said that the money had already been deposited into the hotel account and could not be controlled at all, resulting in the guests having to suffer losses. In addition,