Hotel Mazagran

I booked the hotel in an online booking app. I checked in and they have me the key to my room. 2 min later the receptionist knocked on the door saying there was a problem with my reservation - apparently the payment wasn’t done. I went to the reception and asked for a few minutes to contact the booking platform since I had received a message confirming payment. When I was making the call the receptionist and someone who seemed to be the owner were complaining about the situation. While I was being transferred from customer service to customer service, the receptionist said that I has to pay immediately or leave. I asked for ten minutes just to make sure I wasn’t going to be double charged. He said he was leaving at 5pm so he couldn’t wait: pay or leave. And I had to leave to hotel at 5pm without a place to stay in Paris. I would never recommend this hotel given the bad treatment I received from the staff.

Horrible experience, bathroom very dirty, hairy clumps, poo and a nasty receptionist We had to leave the hotel and take another one Honestly how can a dirty hotel like this get 3 stars, It's a big scam

I was supposed yo travel to France from the UK but the French government did not allow us to enter the country. I try contacting the hotel but they wouldn't het back to me. Evey time I called they told me to call back the next day. In the end, I was informed in a very ruse and unacceptable way that I couldn't get a refund or even a credit for future traveling. I find it unacceptable for a hotel to be so inflexible during the pandemic. I would not recommend staying in that hotel. The staff is very rude and unfriendly with no desire to accommodate their clients. All they care is the money!