Guest User
December 9, 2022
We were really looking forward to staying here, love the old Portuguese villas. DO NOT BELIEVE A WORD ON THEIR WEBSITE. The location was great, albeit fairly close to main road, so not as serene as is claimed. The service was dreadful, very slow, unable to even synchronise coffee with breakfast. The claim” discreet background music make the cafe a uniquely charming place” is laughable. The same tape ( of dire music, Adele and co.) would go on…LOUDLY….every morning, repeating throughout the day. Breakfast was a disgrace. Very poor coffee, I noticed a board advertising Cappuccinos etc. so ordered one. This was a definite improvement, however they were added to my bill at the end of the stay. It would appear that the the breakfast consists of inferior quality produce e.g. juice was from tins. If you wanted fresh juice, you also had to pay?!?! Every thing had an overriding taste of garlic! The building is beautiful, but not well cared for. Shabby in places, mould, neglected plants, some interesting furniture, but generally most not in keeping with the property, and certainly not “authentic”. The (extremely ugly) filthy, sofas in the guest lounge, were removed to the garden for a sari sale in the lounge. Very poor, erratic WiFi. Rooms not cleaned once during our three night stay. Only provided with one bath towel, no hand towels. No pool towels, chairs, or loungers. The pool was right outside a guest room, the guest became irate with us that she had no privacy!? We had arrived following a few weeks in Palolem, staying in beach huts. I believe this bunch should try working a season in the huts, and beach shacks, to discover what, excellent hospitality, food, ambience, cleanliness, and good value are all about.