Hostal Arriazu

The room was quite clean, the location was very convenient, and there were plenty of restaurants in the old town. Check-in was smooth, but the room was a bit small and not suitable for children; there wasn't enough space for luggage.

The location is superb, very close to all attractions, with restaurants all downstairs, and it's just a few minutes' walk to Café Iruña, Hemingway's favorite. The room was spacious, bright, comfortable, and clean, and the windows were very soundproof, completely blocking out the noise from downstairs. The handsome receptionist explained the password usage in detail and even gave us a map, showing us all the attractions and recommended restaurants and streets. It was a very pleasant stay.

My stay at this hotel turned into the worst experience of my life. On the second night, I had a mishap with my phone alarm and overslept. The staff's reaction, instead of being professional, was appalling and violent. They woke me up with shouts and slammed doors so aggressively it seemed they were going to break them down. The situation escalated to an intolerable level when the manager on duty, completely out of line, proceeded to take my personal belongings (my clothes) and throw them out of the room. I had to leave the room in my underwear to try and bring some sanity to this totally inappropriate situation. I felt degraded, humiliated, and my rights as a guest were completely violated. They took the situation to a point that warrants a complaint, treating me in a way I have never experienced before. This establishment is absolutely inadvisable. Don't risk it.

Excellent service and location.

這家簡直是家黑店，大家千萬要避雷！奔牛節我們花了5千多預訂，到的當晚22點，公寓沒有前台，沒有聯繫人，等了半小時保安看到監控才來幫我們入住，但他英文不好，衹能電話其他同事跟我們溝通，我們多了一個朋友想要加床，房間實在太小，加了床無法放行李，我們就跟電話裏的人溝通是不是不加床可以不用增加一個人的費用，電話回覆可以不加費用。第二天早上我帶著兒子參加完奔牛節回來，前台出現了，然後跟我説我們需要補一個人的費用100歐，我説昨天朋友已經跟老闆電話溝通不需要補，她説老闆説必須得補，並且房間密碼已經換了，現在不補我們不能進去。我説昨天已經溝通過不用加費用，如果有問題可以等我朋友回來再溝通一下情況，因為昨晚電話不是我接的，而且我們參加完奔牛節回來身上沒有現金。我跟兒子一大早起來已經很累了，而且付了5千多的房費憑什麼不讓進，就算有100元費用也完全可以check out的時候付，於是跟前台吵起來，前台才給了我新的密碼。我們剛躺下休息，老闆就來房間非常粗魯的拍門！要求我們馬上滾出去！Go out！我們不想麻煩已經不糾結説我們可以付，但是他們還是要求我們馬上搬出去！於是我要求叫警察，跟警察説明情況後，付了100歐，並在12點退房。我們在攜程還有一晚訂單，當天23:59是可以免費取消的。當我們退房後取消為入住的訂單時，新的訂單居然被這家黑店標記為已入住，需要協商才能取消！又是5000多的房費！這家酒店不得不説太黑了，一方面趕我們走，一方面又幫我們做了續住！還好有攜程幫我們溝通，雖然商家不同意退，攜程還是先行退給了我們！大家聽視頻就知道這個老闆有多兇惡！用兩根手指指着我們罵，簡直是噩夢！

Todo correcto, el hotel está muy bien ubicado y aunque el acceso es un poco extraño, no es tan complicado acceder.

És una ubicación a un precio excelente. Es la segunda vez que repito. El personal es muy cordial, atento profesional y amable. Muy contento estoy

Daban muchas indicaciones muy limpia la habitación

Todo ok