Jl. Jend. Basuki Rachmat No.1681, RT.: 15/RW.: 06, Pahlawan, Kec, Palembang, South Sumatra, 30128, IndonesiaView Hotel Details
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Favehotel Palembang Guest Reviews
4.3/5
Very Good
188 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(188)
Positive reviews(179)
Reviews with photos/video(83)
Awesome stay(17)
Great service(12)
Great location(8)
Awesome amenities(5)
Negative reviews(9)
Guest User
Superior Room
Stayed in Dec 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
good view
Anonymous User
Superior Room
Stayed in Jun 2024
Family
4 reviews
4.0/5
Very Good
Posted on Jul 9, 2024
Location strategic. Room is on smaller side and they don't provide babycrib. Cleanliness needs to be improved. But their breakfast was superb. Pool and kid playground also small. The highlight was only the breakfast
Response from Property: Thank you for taking the time to share your feedback about your stay at Favehotel Palembang. We appreciate your positive comments about our strategic location and superb breakfast. We are delighted to hear that our breakfast was the highlight of your stay.We apologize for the inconvenience you experienced regarding the room size, the lack of a baby crib, and the cleanliness issues. Your comments are valuable to us, and we will address these areas to ensure improvements are made. Additionally, we will review our pool and playground facilities to better accommodate our guests.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,Management of Favehotel Palembang
Putu
Superior Room
Stayed in Aug 2024
Family
1 reviews
3.0/5
Posted on Sep 21, 2024
Customer service in front liner especially… no..no..no..
Response from Property: Dear Putu, Thank you for bringing this to our attention. We do apologize for the inconvenience that you exeperienced with our front liner service. Your feedback is important and we will adress this issue with the team to ensure it doesn't happen again in the future. We appreciate your undestanding and hope to serve you better in the future.Regards,Hotel Manager
Muthiara
Superior Room
Stayed in Apr 2024
Solo travellers
47 reviews
4.0/5
Very Good
Posted on Apr 27, 2024
Clean, strategic location, but very limited parking lot. Staffs are kind
Response from Property: Dear
Thank you for staying at favehotel Palembang and sharing your pleasant experience with us. We are very happy to hear that you have a good impression of the services we provide. See you again at favehotel Palembang.
Greetings
Nando Revaldo
Asst. Front Office Manager | favehotel Palembang
Guest User
Superior Room
Stayed in Apr 2024
Business travellers
9 reviews
5.0/5
Outstanding
Posted on May 8, 2024
Layanan ok
Fasilitas ok
Kamar ok
Dekat Pagi Sore
Wifi lumayan
Response from Property: We are very happy to hear that you are satisfied with our service, facilities and room comfort that we provide. We will continue to strive to maintain high service standards to ensure a satisfying stay for our guests. Thank you for your review, and we hope to welcome you back in the future.
Greetings
Nando Revaldo
Asst Front Office Manager | Favehotel Palembang
rsavalas
Superior Room
Stayed in Nov 2023
Business travellers
6 reviews
4.0/5
Very Good
Posted on Jan 15, 2024
Stay here almosy every month. Location is near to my business suites.
Response from Property: Dear Mr. RonaldWarmest greeting from favehotel Palembang!Thank you for visiting favehotel Palembang as your preferred accommodation and taking the time to write a review. Glad to read your positive feedback and can't wait to welcome you back at favehotel Palembang.Please ask if you need assistance for your next stay! We are more than happy to help you.Yours sincerely,Nando revaldoAsst. Front Office Manager | favehotel Palembang
abid
Superior Room
Stayed in Apr 2023
Solo travellers
20 reviews
1.7/5
Posted on May 4, 2023
Besides my room very noisy,management not check what happened, can't sleep well ,room a bit smelly too but price higher than others
Response from Property: Dear Mr. Abid,Warmest greeting from favehotel Palembang!We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future.Your remarks will definitely help us to consistently reach the level of excellence that you expect at favehotel Palembang. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Yours sincerely,Muhammad Sakti N. R.Asst. Front Office Manager | favehotel Palembang
Debi Agung
Superior Room
Stayed in Sep 2024
Business travellers
11 reviews
5.0/5
Outstanding
Posted on Oct 18, 2024
Mantap n ok
Amik Sudirman
Executive Suite
Stayed in Sep 2024
Travel with friends
28 reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
Good job
Eko
Superior Room
Stayed in Mar 2024
Couples
2 reviews
4.5/5
Great
Posted on Apr 12, 2024
Good hotel
Response from Property: Yang terhormat Bapak Eko Terima Kasih telah menginap di favehotel Palembang dan berbagi pengalaman menyenangkan bersama kami. Kami sangat senang mendengar Anda mendapatkan kesan yang baik dari pelayanan yang kami berikan. Sampai jumpa kembali di favehotel Palembang.Salam hormatNando revaldoAsst. Front Office Manager | favehotel Palembang
M
Superior Room
Stayed in May 2024
Business travellers
3 reviews
5.0/5
Outstanding
Posted on May 20, 2024
Niceeee
Response from Property: Yang terhormatTerima Kasih telah menginap di favehotel Palembang dan berbagi pengalaman menyenangkan bersama kami. Kami sangat senang mendengar Anda mendapatkan kesan yang baik dari pelayanan yang kami berikan. Sampai jumpa kembali di favehotel Palembang.Salam hormatNando revaldoAsst. Front Office Manager | favehotel Palembang
Picky
Deluxe Premiere
Stayed in Jul 2023
Business travellers
8 reviews
4.0/5
Very Good
Posted on Aug 1, 2023
All Good
Response from Property: Dear Mr. Picky, Thank you for the great 4 stars review. We are pleased that you have a lovely experience with us and look forward to having you back again at favehotel Palembang! Please ask if you need assistance for your next stay! We are more than happy to help you. Yours sincerely, Management favehotel Palembang
Anonymous User
Superior Room
Stayed in Aug 2023
Business travellers
13 reviews
5.0/5
Outstanding
Posted on Oct 7, 2023
Good👍
Response from Property: Dear Mr. Anonymous User, Thank you for the great 5 stars review. We are pleased that you have a lovely experience with us and look forward to having you back again at favehotel Palembang! Please ask if you need assistance for your next stay! We are more than happy to help you. Yours sincerely, Management favehotel Palembang
Willy Zhang
Superior Room
Stayed in Sep 2022
Family
2 reviews
5.0/5
Outstanding
Posted on Sep 14, 2022
Bagus
Response from Property: Yang terhormat Bpk. Willy Zhang,Terima Kasih telah menginap di favehotel Palembang dan berbagi pengalaman menyenangkan bersama kami. Kami sangat senang mendengar Anda mendapatkan kesan yang baik dari pelayanan yang kami berikan. Sampai jumpa kembali di favehotel Palembang.Salam hormatMuhammad Sakti N. R.Asst. Front Office Manager | favehotel Palembang
Anonymous User
Superior Room
Stayed in Nov 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel is low budget, in the city center, complete facilities, friendly and cool staff, thank you.
Original TextTranslated by Google
Response from Property: Dear Anonymous User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,favehotel Palembang