Location is excellent, in close proximity to restaurant, cathedral and the old town. Atmosphere is somewhat dated, but quaint. The rooms were clean and functional, however the air conditioning wasn’t working, hadn’t been for some time and there didn’t seem to be any hurry to fix it. As a result, the room was hot. Opening the window to allow for some fresh air wasn’t really an option as the street noise was quite loud. Room facilities were, in my opinion, below par for a so-called 4 star hotel. There was no tea/coffee making facilities in the room (nor in the reception area). The bathroom consumables were also sub-par. Drinking glasses were paper cups; tissues consisted of two tissues in a paper sachet; no moisturiser. Overall, very disappointing. Breakfast was also quite disappointing. The selection was small - bread selection consisted of sliced white and wholemeal only (no unsliced or multigrain options). Fruit selection was poor. I understand that the hotel site is part of the historic fabric of the city, however the various levels (up and down stairs) in the reception - ground floor area make it difficult to navigate with suitcases. I didn’t find the service overall as particularly friendly and welcoming. I probably wouldn’t stay here again.
