Extended Stay America Suites - Kansas City - Overland Park - Quivira Rd

The room was supposed to be non-smoking but it realed with cigarette smoke and there was a roach in the room. The bathroom floor was disgusting, it looked like it has not been scrubbed. Disappointing. room

The bed was comfortable and the room was clean. However, the shower had about 20 seconds of lukewarm water before being freezing cold both in the morning and at night. Breakfast consisted of oatmeal packets and small prepackaged cupcakes. Won’t be going back.

The staff are very friendly. The room was not very clean. The floor was very dirty, and the kitchen had sticky counter tops. The bathroom had not been cleaned very good. They do need to get an exterminator; we saw bugs crawling on the floors. I wanted to move to a different hotel, but this was close to the hospital. Our son and his wife were in another room there. He had to have surgery at the close by hospital. I cleaned up wherever I could so we could stay there. I would not stay there again.

The room was clean however the tub and shower area could definitely use renovation. It was outdated and worn. The faucet handle in the bathroom was somewhat loose and it took a while for the water to get hot. The staff was friendly and there are a lot of restaurants nearby but not in walking distance.

The front door clerk was rude. The bathroom was filthy, and the towels were aged and cheap. The location was good, but parking was limited.

Informed me one hour prior to arrival that they didn't have the double room I reserved

Kaylee and Grant at the front desk were outstanding! They delivered excellent customer service. The hotel is in a very nice area, good for walking, close to the highway and all kinds of shopping. Now the hotel... the website is a lie. The room was only surface clean, needed a deep clean everywhere. The floors were done with what must have been a sticky squeaky disinfectant spray. Tub floor was gray. Kitchen had nothing but 1 dish towel, nothing else. The TV was old and small. the air conditioner worked but was very loud. No breakfast really. No meeting room really. Common areas such as: laundry room, elevator, muffin/coffee room was dirty. No decafe for the evening. Fridge was full size and worked. The place was outdated and sad. The price was cheap but I'll pay a little more and go somewhere else next time. There are a lot of other options around that area.

The room was very nice and the staff is very helpful and kind.

Would not stay again. Very sterile looking rooms. Shower curtain had mold. Halls smelled bad. Not a comfortable room.