Charlotte Suites- Downtown

We were very pleased with our stay! This is a nice 2 bedroom 1 bathroom apartment fully equipped and very comfy. Cable TV, parking. Beds very comfortable. Hot water, heating worked perfectly. There is no reception/lobby because it’s an apartment so you MUST contact host to be given access. Construction behind the building could be noisy for some, but didn’t affect us at all.

the bedroom heating wasn't working and a window in the bathroom wouldn't close. Being in winter, that wasn't the greatest experience.

Rented this property through booking com and was greeted by a stained couch and a unit so hot that one had to open windows. The property is surrounded by construction and there's no city view yet they offer it. The cleaning policies did not adhere to the cleaning policies for COVID regulations and this is directly from the cleaning staff that told me they do "light sweep" "light dusting" if you're part of any rewards program then forget about getting any of the perks, they dint apply here. When the property manager Chris was notified if their substandard cleaning policies, that contradicted what the property claims he stated the company would reply back.....it's been several weeks and the company has made no effort to contact us or fix the situation.

The host was very easy to communicate with and available to help any given time.

The apartment is located next to a large construction site. Don’t expect a quiet morning this just won’t happen with the work site being really active almost from sunrise. Air conditioning is a single portable unit Iocated midway in the apartment. Don’t expect an air condition bedroom those are at both end of the property and no air conditioning gets there. Dishes in the kitchen are all greasy and dirty. We elected to buy paper dishes than to use what was in there. Missing bedsheets and pillow for the sleeping sofa. At least the property management brought some extra ones at 10:30pm so the kids could sleep. The apartment itself tus fairly spacious and there was room to sleep 4 adults and 4 kids using all available bedrooms single beds and pullout sleeping sofa. No table in the kitchen but there is a table in the living room acting as a dinning room. Found bugs in the bathrooms, mouse feces in the kitchen cupboards and a strong humidity smell when you get into the apartment. Pricier than a hotel room and a lot less amenities or services. Would not recommend it at all. Good thing we were there only a single night.

Wow! Was the first word i heard from the kids. They loved the settings of the apartment. We will stay here again mommy when we are coming back in Ottawa.

We were disappointed in the lack of cleanliness of the suite. The floors looked clean but left your socks brown, dishes were poorly washed with sticky cupboards in spots, light fixtures over the dining room table and in the living room were full of hundreds of dead insects, refrigerator shelves had not been cleaned, appliance cords were sticky. etc. Also, the batteries in the remotes were mostly dead and the TV instructions had little to do with reality. The building is surrounded by an active construction site where they begin to make noise before 6 AM. On the plus side, the bed was comfortable, and except for a lack of forks, the suite was well-appointed. We also found the location nice and quiet, at least until construction got underway. If it was cleaner and construction was finished, we would stay there again.