Otley Hotels & Accommodations

We booked a twin accessible room using IHG points. When we checked in we were told it is not available - its been allocated to someone else. It was a very fraught check in - husband wanted to punch someone & I was on the verge of tears. Why do they think we booked an accessible room - for fun???? I NEED an accessible room because I am disabled. We were also 2.5 hours from home. To give him his due Jay on reception asked us to wait while he checked things out. He offered us a drink from the bar but as hubby thought we might have to drive home he refused. We also had plans with son to go out to eat that evening. Eventually Jay said he had a double accessible room which we gratefully accepted. The window in the room, was in full sun, did not even open a crack which on a day where temps had reached 34 degrees was not ideal. We rang reception and they said they would get us a fan, which then had an electrical fault and only worked if you wiggled the wire - not ideal and pretty dangerous in my opinion. The ‘included breakfast” was a joke as we were told there was nothing hot but a continental breakfast. As a T1 diabetic who counts carbs croissants, muffins, cereal is not ideal so it was just banana for me. As the hotel was full it was also very busy and no tables available - took my banana and bailed out. Car park was close by & a reasonable price. There were a couple of restaurants close by. Aircon in the bar was lovely and the complimentary glass of wine was very good. It was quiet during the night and the accessible bathroom was great. I still can’t believe that they allow you to book an accessible room then give it to other customers.

I was really looking forward to staying here, A grand old style station hotel that no doubt would be a bit faded which is why its only a 3 star hotel . I was wrong! Its a grand old style station hotel. The public rooms are all amazing Victoriana style & elegant. I was pleased that my tall room was comfortable & the facilities were just fine. I was worried that the free parking (with good security) might be full but there were easily enough places Breakfast was good on both days particularly if you like a cooked breakfast Good central location for easy access into & out of town & for the city centre (Media Museum currently closed for a big upgrade). Note that if you are driving you may find that if your sat nav is not up to date you may have a couple of false instructions & I think that an 18 month long set of roadworks is about to start in the centre of the city. Not an obvious large number of nearby restaurant choices but I thoroughly recommend the Bistro Polish Food just a couple of minutes away- not a big menu choice but fresh authentic food prepared well and at a good price

very poor service no one seems to know what they are doing. this is supposed to be a 4 star hotel, not even a 2in my opinion!!! no fridge in the room, dining room in a morning, coffee out of a machine!!! what's all that about, being in a 4 star i really do expect coffee/tea to be served. Fried eggs left under light so long they were like rubber, young kids as staff. if you want your room to be cleaned and bed made you have to book the night before and then they don't turn up. Shortage of towels in room? go to reception who will give you them, what happened to taking to the room for you. No unfortunately will NEVER go back to this hotel think would have got better service at a travel lodge for less than half price.. Very disappointed did put in a complaint not only in the hotel but to head office and head office have not had the decency to acknowledge my complaint. save your money and try somewhere else.

The room I stayed with my friends is lovely and the staff are extremely helpful and have gone above and beyond. We could ask for any more and this will be the place we will stay in on future trips to Leeds. Thank you to staff for making the experience the best!

We arrived on Saturday 1st of October around 2pm having driven up from Birmingham. We checked in ( having booked a superior room) which apparently entitled us to a free coffee, a bottle of water and a free biscuit during our stay. Upon arrival we asked if we could eat in the restaurant as we were hungry. We were told it was shut, then it was open, then it was shut, nobody seemed to actually know. We wandered in and were seated and told by someone ( who I think must have been their first day) that MAYBE we could eat. It was getting a little ridiculous by now. YES, indeed we could eat. Great. He came back to take our order having not given us a menu. Eventually someone else who seemed a little more clued up gave us scruffy photocopies of about the five dishes we could choose from, when i mentioned the menu I had seen in reception seemed a little more varied he replied in a pleasant but not even vaguely apologetic manner ” oh yes we haven't got a proper chef in so we have a very limited menu”. Hmm, right, so we ordered a pizza and some fries to share with a couple of soft drinks. In fairness we didn't have to wait too long and it was tasty enough and filled a hole. We then negotiated a long queue in reception to get the lift up to our room. EXCEPT WE COULDN'T. Because the door TO the lift would not open with the key card we had. Neither would it open for the receptionist with HER key.. she then got us another which got us through the door to the lift, lift safely deposited us on our floor, we got to our room, only to find our key wouldn't open our door. Our door to our ”superior” room. Great. Except it wasn't because now my other half had to go down back to the reception and explain this, a task not made any easier by what seemed, on first glance, to be half of Spain populating the reception area. Never mind, no matter, so now he has to run up seven flights of stairs to get back to our room because he couldn't get into the lift. Ok, right, so NOW we are into our room, which did not turn out to be in any way superior and exactly what you would expect in any budget hotel and not even as spacious. It had all the basics, just soap and shower gel in dispensers ( not very superior) it was clean and the bed was comfortable. The tv was a night mare to negotiate and one of the lights did not work. No matter, we only changed and slept in the room. All in all the visit was pretty much comedy and, while we didn't pay a fortune for it things that work ( like room keys) and people who knew what was open or shut ( like restaurants and menu details) MAY have been nice. I knew we should have done Premier Inn for less because the Jury's DEFFO in on this, and we found it guilty on several counts. Shame.

I've been to the Craiglands a few times before, but not overnight. This was a 2 night stay BB+D for £260 in total. As the dinners were 3 courses and included a Prosecco each, both nights, I thought this was very good value, particularly as the dinners were good quality. The hotel is well located at the edge of the moor above the town. Our room was large with the usual facilities, plus a creaky floor. The bathroom was excellent. Breakfast was fine, but would have been better had there been cold meats and fish options. Overall we had a lovely time, benefitting from glorious weather

This hotel is really good and worth every cent spent. Amenities are covered as necessary. They use glass drinking bottle! I love it. However a bit improvement is key card and door. It’s difficult to open.

I booked to stay here last minute rather than getting a late train back home after meeting friends for dinner. It ended up being on the day that the Queen passed away so it's a hotel that I'll remember for a long time! - great value for money - think I paid £83 for the night including breakfast - hotel (including the room I stayed in) was very clean - room had everything I needed for a comfortable stay - amazing location (close to the train station and the city centre) Teeny tiny negative: - breakfast room service option was limited to bacon / sausage sandwiches (however I left a note on the order card cheekily asking for a chocolate croissant - which wasn't an option - and they very kindly sent one up with my veggie sausage sandwich!) As a Mum to a 10 month old, I'm usually up at 6.30am - so a chocolate croissant in bed at 9am was an absolute treat! It's the little things as they say - and definitely warrants a 5/5 review!

I cannot fault anything about the stay, although I didn't have the opportunity to try the food as I only arrived late in the evening and I was out early the next day. The standard single room was perfectly adequate for my needs, with a lovely bathroom and a wonderful shower. I was able to park right outside the door and the staff I spoke to were very polite and helpful. I will happily stay at this hotel again in the future.

Located in Harrogate, Bramall House is in a rural location, within a 5-minute drive of Nidderdale and Washburn Heritage Centre. This guesthouse is 6.6 mi (10.6 km) from Yorkshire Dales National Park and 3.3 mi (5.3 km) from Fewston Reservoir.Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.Featured amenities include microwave in a common area and refrigerator in a common area. Free self parking is available onsite.Stay in one of 9 guestrooms featuring flat-screen televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.