Guest User
December 26, 2023
Wow, words cannot describe this amazing hotel. It was my family’s first time on a ski resort and this hotel totally surpassed our expectations! Since the moment we arrived, we were made to feel so welcomed by all the staff. The staff are very courteous, polite and extremely professional. The ski instructors were incredible and showed a lot of patience with us! Facilities at the hotel are world class- the spa, the Hamam, the gym, the restaurants and also it was nice to have a masjid in the hotel, which made it easy especially on Friday to offer the jummah prayers. They have really thought of everything and you don’t even need to go out of the hotel. They have a small shop in the lobby, a barbers salon and a nice games room which kept the children occupied! Rooms are very tidy, clean, and the hotel is kept in immaculate condition at all times. I really enjoyed the lobby bar downstairs where they have a big fireplace and it gives a certain level of ambience. Thank you to everyone at the hotel. Especially Adil the manager who always greeted me warmly and ensured me and my family were looked after. All the staff were incredible and deserve special recognition for going over and beyond with their lovely service. Food was top notch and it’s well worth getting the all inclusive package as the food was totally amazing and we didn’t feel bored as there was a nice variety at all times. Highly recommended for a ski break. Bursa is nearby and the scenic views of the mountains and the snow was incredible. Very good cultural and historical places to visit in the Bursa town area. Nice hustle and bustle, reminded me of Istanbul!