VIA INN SHIN-OSAKA WEST JR-West Group Reviews

Response from Property: Thank you very much for choosing Via Inn Shin-Osaka West and for taking the time to share your feedback.We are delighted to hear that you were satisfied with the accessibility from Shin-Osaka Station and the surrounding area. It is also wonderful to know that you found the nearby supermarket convenient during your stay.We strive to create a space that is simple yet comfortable for our guests. We remain committed to improving our services to ensure that everyone enjoys a pleasant and worry-free stay.We hope you will choose to stay with us again when you visit Osaka. Our entire staff looks forward to welcoming you back.Manager, Via Inn Shin-Osaka West

Response from Property: Thank you very much for staying at Via Inn Shin-Osaka West. We hope you had no inconveniences during your stay. As you mentioned, our hotel is conveniently located within a 10-minute walk of both the JR and subway lines. This convenient location is very popular with our guests. Our 7-Eleven on the first floor is open 24 hours a day, so you can use it anytime. We also offer a free basket rental service exclusively for our guests. Please feel free to use it on your next stay. Finally, we would like to express our sincere gratitude for taking the time to post a review of our hotel. All of our staff look forward to welcoming you back again. Via Inn Shin-Osaka West Manager

Response from Property: Thank you so much for staying at Hotel Via New Osaka. We also sincerely appreciate you taking the time to write a review. We look forward to your next visit.

Response from Property: Thank you very much for staying at Via Inn Shin-Osaka West. We were also very pleased to read your kind words regarding our location. In addition to its excellent access from Shin-Osaka Station, our hotel is surrounded by many convenient facilities such as supermarkets, creating a comfortable environment for our guests. We will continue to strive to provide even more satisfying stays in the future. We hope you will consider staying with us again when you visit Shin-Osaka. Via Inn Shin-Osaka West, General Manager

Response from Property: Thank you very much for staying at Via Inn New Osaka. We are pleased to hear that you found the hotel's location and surrounding area "excellent." We also sincerely appreciate your positive feedback on our staff's service. However, we sincerely apologize for the inconvenience caused by the construction in the multi-story parking garage. We understand that our previous notification may not have been sufficient, and we will strive to provide clearer information in the future. We also sincerely apologize for the parking fees at nearby parking lots that may have burdened you. Furthermore, we are deeply sorry that the facilities' age, cleanliness, and room size did not meet your expectations. We take your feedback seriously and will strive to improve and enhance your stay experience. Even with these challenges, your praise for our service is a great encouragement to us. We will continue to work hard to provide you with a more satisfying stay experience. We look forward to your next visit. Via Inn New Osaka West Manager

Response from Property: Thank you very much for staying at VIA INN Shin-Osaka West and for taking the time to share your feedback. We appreciate your honest comments regarding the room size. While our rooms are compact, we are pleased to hear that you found our location convenient and suitable for a short stay. We will continue striving to provide a comfortable and pleasant experience for all our guests. We hope to have the opportunity to welcome you back on your next visit to Osaka. VIA INN Shin-Osaka West　manager

Response from Property: ヴィアイン新大阪ウエストにご宿泊を賜り、誠に有難うございます。 また高評価ありがとうございます。 少しでも多くのお客様に泊まって良かったと思って頂ける様に、スタッフ一同取り組んでまいります。 次回も是非当ホテルをご利用頂きますよう、心よりお待ち申し上げます。

Response from Property: Thank you very much for staying at our hotel. All of our staff are very happy to receive such a high rating. We are relieved that we were able to deliver your luggage safely to you. Our hotel is close to Shin-Osaka Station and is used by many customers. We hope you will use our hotel again when you visit Osaka. We look forward to seeing you again. Manager, Via Inn Shin-Osaka West

Response from Property: Thank you very much for your staying with us. We are also very grateful for your kind review. We are relieved and delighted that you appreciated not only our hotel's services but also the attentiveness of our staff. We will continue to pay close attention to cleanliness so that all our guests can enjoy an extraordinary experience. We will continue to incorporate your feedback and provide amenities that will make your stay more comfortable, so please let us know if you have any suggestions or comments. We will continue to strive to provide many more guests with memorable and satisfying experiences. We sincerely look forward to welcoming you back again. VIAINN SHIN-OSAKA WEST

Response from Property: Thank you sincerely for your stay at Via In New Osaka West Hotel. We sincerely apologize for any inconvenience or unpleasantness caused by your stay. We also sincerely apologize for any inconvenience caused by the housekeeping issues. We will work with the housekeeping staff to discuss the problem and strive to prevent it from happening again. We will also review and continuously improve the service attitude of our staff. Finally, thank you for taking the time to submit your valuable feedback. Via In New Osaka West Hotel Manager

Response from Property: この度は当ホテルにご宿泊いただきまして誠にありがとうございます。 また、最高のお褒めの評価を頂戴し、重ねてお礼申し上げます。 当ホテルはJR、地下鉄ともに新大阪駅から近く、大阪観光の拠点としても多くのお客様にご利用いただいております。 今後とも多くのお客様にご満足いただけるよう日々尽力して参ります。 お客様のまたのご来館を心からお待ち申し上げております。 ヴィアイン新大阪ウエスト　支配人

Response from Property: Thank you very much for staying at Via Inn Shin-Osaka West. We also sincerely appreciate you taking the time to post a review. We are delighted to hear that you were generally satisfied with your stay. We look forward to welcoming you back again. Via Inn Shin-Osaka West General Manager

Response from Property: Thank you very much for staying at Via Inn Shin-Osaka West. We also sincerely appreciate you taking the time to post a review. VIAINNSHINOSAKAWEST

Response from Property: Thank you very much for staying at Via Inn Shin-Osaka West.We are pleased that you were generally satisfied with your stay.We look forward to welcoming you back again if you have the opportunity.