Best Western Orlando Gateway Hotel Reviews

The hotel is clean, safe, and offers excellent service with complete facilities. The location is also not far from the airport.

Good Location for Universal. Free Parking

A super family-friendly place and the staff are incredibly kind 🙂😊

The room is small, and the bed is even smaller. It was very noisy, so I couldn't sleep all night. Not suitable for families.

The room size is decent, but every two rooms share a connecting door, so if your neighbors have kids, you'll hear everything clearly. On the plus side, there's free parking and the location is quite good.

The facilities are just too old... Most importantly, the wall sockets are all loose.

The place is basic and old,cleanliness is not top.Many cracks and worn out amenities all around.The restaurant is old,breakfast very basic and extremely oily,breakfast staff is nice and also reception desk. This hotel is family oriented and main stayers are families as Orlando is a park oriented town.Nevertheless 2 things I noticed during my stay have bothered me and made me uncomfortable. The last 2 days,I noticed twice within 24 hours,a young lady waiting in the lobby,then a man enters waives at her,and then they go and check in at the reception.Obviously they don’t know each other.Other peoples lives are not my business,but such blunt behavior in a family oriented hotel is disturbing. Also I went to use the laundry room,machines are new though not cleaned enough.Yet I noticed that machines are located at the end of the hall with a connecting door to the parking and people from outside come with plastic bags to wash their laundry.Again it’s a public laundry,but for the hotel not for anyone passing by.Hygiene would be questioned here. Anyhow I can say I was happy to check out and leave,and definitely not a hotel I would be coming back to,and not a pleasant experience overall. Many hotels in Orlando to chose from,especially if traveling with kids.

Very dirty, the hotel is very tired, the furniture is old, in fact they charge money for extra beds, although the reservation is loaded with free provision, meager breakfasts

Good hotel, except for the terrible employee at the front desk named Laura.

The hotel was nice however the hair dryer did not work so I had to wait for a half hour to receive the new one.

Let’s start with the service — the staff seemed miserable, like they hate their lives, their jobs, and definitely their guests. They treated us like we were bothering them just by existing. No warmth, no hospitality, just a bunch of people walking around like the walking dead. Now, the room. They didn’t clean it at all. The only thing they did was change the towels — that’s it. No cleaning, no fresh sheets, no nothing. It was disgusting. But the absolute worst part? There was a cockroach in the room. And when I killed it, turns out it had babies. Yes, babies. It was a full-on nightmare. I do not recommend this hotel at all. If you’re okay with sleeping in a place infested with cockroaches and where your room won’t get cleaned, then by all means, stay here. Otherwise, avoid it at all costs.

It is a good place to stay if you want to be near the Universal Studios parks

I’ve stayed here plenty of Times , breakfast is great compared to other hotels. I ultimately love the atmosphere and will be coming back again

No hot water at the shower