105 Reviews
Courtyard New Haven Orange/Milford
Orange|1.98km from Backers
We stayed this past weekend for one night (thankfully) and while entering the hotel front doors we were suddenly greeted by a huge construction site upon arrival. Now I understand properties update but this was over the top and the property should shut down to fully complete the renovations rather than continue to book without disclosing the information during the reservation process. This is not a good business practice and fair to consumers. First, the major renovations should be noted prior to booking as it is throughout the whole hotel and is causing major hazards and multiple inconveniences throughout the stay including plastic sheets hanging throughout the halls causing confusion as to where to go and trouble navigating with children and luggage, wet paint in many areas, carpeting taped down or ripped up and rolled in the middle of the hallway, high scaffolds blocking entrances, loud construction tools being used, dust flying throughout the hotel, no front check in area, no convenience shop to purchase drinks etc. Since we had already paid and it was after 4:00 we had no other option but to stay. We hoped our rooms would be a different story than what we encountered in the lobby and halls. When we entered the two rooms we booked we noticed they were outdated, however knowing now they were being renovated we gave them the benefit of the doubt. However while we were in the rooms we noticed many things completely unacceptable, such as lights not working (including the lights right next to the door when you entered), black mold in the high corners of the bathroom, food left from previous guests under the ottoman (which means they did not move them while cleaning), no soap left in the bathroom soap dispenser, broken shower doors and shower head, hair in corners of the bathroom and shower area, paint peeling and chipped off of the wall and the AC unit not cooling with a mildew smell. We also heard people yelling out by the pool area overnight and noticed one person sleeping out in the chairs. Needless to say we barley slept and left as early as possible the next day. While we were leaving the front desk staff or person sitting down looking at a phone near what would be the area of a front desk barley even looked up to acknowledge us all packed up early and checking out. Never once did they apologize for any issues that were clearly going on at their hotel. Be aware of the positive reviews on their main site and other sites and if you do need to book a room, clearly ask about their renovation status.
