Well, calling this a disaster would be an understatement. I stayed here for one night, and I’m beyond grateful I didn’t stay longer. The property, especially the rooms, is in terrible condition, and I strongly advise against booking this place under any circumstances. The service is dreadful. While the staff at the café is kind, the hotel is horribly understaffed, and the rates are on par with newer properties in Ooty, which is completely unjustified. This place isn’t worth 3000 per night per room, and the food is average at best. Honestly, there’s nothing good about this place, so do yourself a favor and don’t waste your hard-earned money here. We paid 15,000 for two rooms after negotiating, as they initially asked for 17,000. But even then, upon arrival, we had to argue for the discount. Also, the rooms weren’t ready for check-in, and it took us exactly two hours to get everything sorted. The staff at the café is polite and friendly, but they definitely need more training when it comes to food and beverage service. Few highlights: Toiletries - tissue roll stand and tissue both missing. Sit outs - were dirty. Fixtures - Old & wearing out. Water - Jar kept, no bottled water. There is more...........
