5 Star Hotels in Oakland

Lack of clarity on the additional resort fee charged made for a disappointing checkout. Although I booked in the Accor App and it showed a total price with some comments in taxes, nowhere did it mention on an additional resort fee of $45 per day. I even spent 7 mins with the checkout agent to see where it was mentioned in my app booking but she could not find it. Disappointed with the lack of visibility on additional charges

I was extremely disappointed with my recent stay. I spoke w/ the front desk manager & with many other staff during my stay at this location. This turned what was supposed to be an exciting, exploratory visit to Oakland for house hunting, into a bit of a drag and disappointment. I have outlined some of my feedback below as I think this should be addressed on a larger level so that others do not have the same experience as us. First, I am FUMING irritated by how I was treated by the valet at this hotel. It happened twice in the same evening, with the same person. He was rude, talked down to me about how to speak to the valet staff about how I need my car to be parked, and had extreme attitude, after making me move my own car several times because he was overwhelmed. This is unacceptable. I have driven cars in hundreds of hotels both in and out of the U.S. and I am not about to be talked down to by a valet attendant. The hotel itself. This hotel needs help. The bathroom is dirty and broken down. We had a tile loose above our bed that made us nervous to sleep and the floors were pretty gross in the bathroom. It was an extremely warm weekend in Oakland and our room was so warm and the AC was not working properly. We had to call and have a fan brought to our room because we couldn’t sleep. Also we had a lot of issues with the television not working on the internet. So had major limitations on working Netflix etc. The hotel service. We needed plates and silverware for take out one night. We had been out house hunting until later in the evening and we called for plates/silverware. I took nearly an hour to get these items to our room and we had to call more than once. We also requested our room to be serviced on Saturday (we called earlier in the morning to double check they would be coming). We had a stain on our sheets we wanted changed. We arrived back at the hotel later around 9pm after another day of house hunting to find our room completely untouched and unchanged. It was so frustrating because we were exhausted. This time I decided to speak to the manager on duty (who was friendly and understanding) but again had to call more than once because of the delays. Our room did not end up fully changed until 11pm. We stayed in Oakland because we are relocating back to the Bay Area and wanted to check out the East Bay and in particular Oakland, Rockridge and the Oakland hills. This is nowhere near the welcome we expected and was a major turn off to Oakland. Ya’ll need to get it together.

Overall is good

I came here because I was tired . I remembered being offered free breakfast but I was leaving before breakfast time . But thanks for the offer . It’s within walking distance to the bball arena and baseball park . And not too far from the airport . There are some other shops and restaurants around but I just stayed because I was tired . The bathtub was nice .

It was convenient on the airport side. The type of room was different from the reservation, but it changed as soon as I told it. The original room was convenient near the front desk, so I stayed without changing it, but I apologized for the drinks and snacks!

I dealt with Enrique and Renee and they were amazing so helpful and sweet. It was my first time in Oakland and they told me about all the amazing places to go see and vist. They were always making sure I was ok and if I needed anything. Definitely will return because of those two.

I stay at the property every time I visit my family and friends in the bay area. I always can count on a clean quiet room and good service. I typically check in at night and there is always a nice staff member regardless the day that I check in. The food is good as well as I have tried several items.

Great location the hotel rooms are a bit dated they need a facelift. The bathroom shower had no pressure and the restaurant was dirty so we didn't stay.

I have been staying at this location since I first started visiting the Bay area about a year ago. I feel in love with the location right on the water a few minutes walk from Starbucks and other venues, Such a romantic locale. Comfortable, luxuriously so. The staff are always helpful and take care all my needs and check on my comfort every single day! The breakfasts always include fresh fruits, eggs and you can make your own waffles, I love the coffee it always tends to add that extra point to my stay! Above all I feel like I'm coming home to family when i return here and I will be return for a long time simply because I feel welcomed here.

I don't travel much but when I do I feel a bit uncomfortable in the big fancy new hotels. I don't like spending the money on fancy nor do I like the feel of new hotels. I like clean, cheap, unique, and good location. The Washington Inn offers all those things. I am into sustainability and extending the life of a building (It was built in 1913) is a very sustainable practice that I will always support. Air conditioning was good but I could also open the window as it was nice weather. This is a nice option. A bit loud with early morning garbage hauling but I am OK with that. I would stay here every time I am in Oakland. I am sure this is not the hotel for everyone but it worked for me.