Guest User
February 29, 2024
We arrived in Nuwara Eliya, and was excited about our stay. Turned out the place we originally had booked, had screwed us. In panic, we searched for a new place to stay, and The Edgeware came up as the first place.. And we are so happy, we chose to stay here. We called the staff, and asked if they had an available room for two nights.. And the manager/owner was helpful from the moment he answered the phone. Never have we experienced this level of service. In any country! He was so kind to pick us up from the other hotel, free of charge. When we arrived at The Edgeware they provided us with a lovely cup of tea in the living room area. Afterwards they showed us the room. And oh my... The room is both modern and cosy at the same time. It is tidy and very very clean - and you can truly see, they take good care of their hotel.. Our room also had a bed loft, with a spare bed. Both upstairs and downstairs you have huge windows so you get the panoramic feeling, with the view to the highest mountain of Sri Lanka. The quality of the furniture in the rooms are superb. The beds are very comfortable, clean and has great pillows and an actual duvet. They also provide you with a heater, as the temperature in the area is a bit lower than the rest of the country. The bathroom was excellent as well. Nice, tidy and clean! We simply can not complain! At night you wont hear a sound.. We had a great sleep. The Edgeware also provide 5G internet, which was lovely, especially when we had to work on our laptops. For dinner they also provided us with a lovely meal in the living room area, where you can use the television to watch netflix or whatever you want to watch. After dinner the extraordinarily friendly staff gave us a lovely plate with fresh fruit, free of charge, provided candles, a blanket and a heater, as they could see, we froze a bit. In the morning we had a lovely english breakfast (the staff is kind to ask, wether you like a local breakfast or an english breakfast) Also here they provided us with fresh fruit, a fresh papaya juice and lovely tea. You can enjoy the breakfast outside on the balcony and enjoy the beautiful morning view to the mountain. The staff speaks english - fluently - and they are probably the kindest people we have ever met. They also have excellent advice to great excursions, such as Victorias Garden, Gregory Lake, the strawberry factories, Moon Plains, the old post office, tea factories and Worlds End at Horton Plains. Furthermore the staff also offered a free ride to the centre of Nuwara Eliya. The centre is in walking distance, though. All in all we felt very home during our stay! Excellent staff, excellent food, excellent surroundings, excellent rooms and a service level beyond excellent! We will warmly recommend The Edgeware if you are going to Nuwara Eliya..