Anonymous User
September 17, 2023
It was a very bad experience. Because my child arrived at school late, I booked a hotel for one day and went through the relevant procedures the next day. As a result, there were no service staff in the hotel after 21:00 and no explanation was given in advance. Fortunately, we set off to go to the hotel. After consulting, I quickly sent an email to contact him. The child did not receive a reply email until he was in transit in the Netherlands. The most outrageous thing is that the hotel didn't provide quilts. If a hotel doesn't provide quilts, what is it called a hotel? The child said that he slept in clothes for one night, which is too much. Ctrip is also very bad. It has not responded to me for two days. Every time I The system has to repeat my questions when asked, which is too bad!
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