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Ibis Northampton Centre
3.9/5118 Reviews

Ibis Northampton Centre

Northampton|0.91km from Elim Church
he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

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Reviews for Northampton Hotels

Searching for hotels near Elim Church? Compare room rates and reviews to find your ideal stay.
Sunley Hotel
4/552 Reviews
Great room, very convenient in the university
Travelodge Northampton Wootton
3.5/541 Reviews
The travel lodge at Wooton was on the outskirts of the town near the m1 motorway The decor is very run down a side door with broken glass and a ****y path greets you on your approach from the car park. The room was comfortable the bed very comfortable. Shower was fine coffee tea avaliable in room. We arrived at 2.00am but not a problem as a lovely girl called Monique I believe sorted us out on arrival letting us use her mobile phone as we had a problem to sort out. Her warm welcome was very much appreciated I asked for an ironing board and iron in the morning again no problem from another female member of staff. Stayed two nights and again was helped by the male receptionist to order a taxi which to Luton Airport had to be booked over the phone this gentleman made the call through his phone. The Toby restaurant annexed to the hotel was also in need of decor refresh bathrooms particularly bad smell. Only instant coffee available with water from an old boiler type of thing really out dated. Should be made clearer that you have to order from the bar section and pay in advance before going to get your breakfast.!!! Overall OK for the money staff excellent let down by the decor and in need of a cleaning modern upgrade. Location would require a car as about 5 miles from northampton Town centre
Ibis Northampton Centre
3.9/5118 Reviews
he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.
Hilton Northampton
4.2/585 Reviews
The space is relatively spacious, but the layout is a bit odd, the bed is facing the window. The front desk needs to deduct 71 pounds, and it will be refunded after a few working days. It needs to be swiped, but Apple pay can also be used.
Plough Hotel
4/520 Reviews
Liked · We stayed at this hotel last year and in our review we said that it was tired and needed to be updated. Well this has happened and the difference was very noticeable, the exterior was looking more cheery. The interior had been given a complete makeover from reception, bar/restaurant to the bedrooms. A fresh cooked breakfast to your liking is provided every morning and there is an option to have an evening meal, the menu is not extensive, however, what is available is of a very good standard and reasonably priced. All of the staff from check-in/out and during our stay were extremely pleasant and helpful. 15 minute walk into the city centre. Disliked · Perhaps upgrade of the double glazing.
Campanile Northampton
4.4/541 Reviews
I stayed here for one night while attending a birthday party. It’s very convenient for the M1 and a quick getaway. I found the check in very simple and was asked to register my car which was done via screen. I was originally allocated a ground floor room which is my least favourite when travelling alone but this was swiftly changed to one on the first floor. My room was clean and fresh looking with tea and coffee facilities and a rail to hang my clothes and replete with removable/rehangable hangers. The TV worked, the towels were fluffy and white and the bathroom very clean and a good size. I had a very comfortable bed and a good nights sleep. I didn’t hear any noise/other guests. I can’t find any fault with my stay.I didn’t use any of the cafe/bar facilities. Note that there’s very little in the way of alternative restaurants etc in the immediate area.

Frequently Asked Questions

More about Northampton

Planning a trip to Northampton? On Trip.com, it's easy to search for hotels in Northampton. For trips in Northampton, you can choose hotels around the city center or accommodations near popular attractions. You can plan a one or two day trip to Northampton.

Though there is no civilian airport, it's still easy to take a bus or train to reach Northampton.

On Trip.com, there are 24 recommended hotels in Northampton. When looking for hotels in Northampton, there are likely good options at a nightly budget of just 135 SGD. There are 8 four-star hotels in Northampton at an average price of 171 SGD per night. There are 5 three-star hotels in Northampton at an average price of 126 SGD per night. There are 1 two-star hotels in Northampton at an average price of 108 SGD per night. Northampton has many well-known chain hotels which are suitable for both business trips and vacations. In Northampton, there are hotels under the Ibis brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ibis. Hotels under the Ibis brand are a good choice. The French Partridge in Northampton is a favorite among Trip.com users. Many tourists also stay at Sedgebrook Hall.

If you stay at a hotel in downtown Northampton, nearby attractions like All Saints Church, St Peter's Church can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Stanwick Lakes, Mini Meadows Farm. The most famous attractions locally are The Deco, St Giles Church.

Average Temperature

• January to March: 6.37°C during the day, 3.17°C at night

• April to June: 13.76°C during the day, 9.14°C at night

• July to September: 18.19°C during the day, 13.51°C at night

• October to December: 8.72°C during the day, 5.62°C at night

Average seasonal Rainfall

• Spring: 18.267715 cm

• Summer: 20.826773 cm

• Autumn: 21.169292 cm

• Winter: 23.515747 cm

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